Kaspersky Labs is establishing a quality management framework, which will provide general rules and policies and ensure consistent application of business process management activities through the entire Company.

This position is intended to carry out day-to-day activities on analysis, monitoring, and audit of the Company business processes.

Main duties and responsibilities:

• Conduct process health-checks and performance audits (planned and on-demand); collect, summarize, and present findings to stakeholders; develop action item lists and monitor their fulfillment;
• Ensure that execution of Company processes is accompanied with gathering and analysis of relevant metrics, and that action items are identified and implemented;
• Conduct formal reviews of process, project, and product documentation;
• Conduct quick research of business processes to identify owners and stakeholders;
• Liaise with staff of Quality Management Department, process managers in other departments, and other relevant staff on a daily basis to exchange information and coordinate activities.

Requirements:

• Higher technical education;
• Education or courses in quality management or process management area;
• 1+ years of hands-on experience as a process manager or auditor (or similar position), preferably in an IT company or IT department, with demonstrated tangible achievements;
• Fluent oral and excellent written English.

Professionals skills and knowledge: 

• Hands-on experience in all areas of quality management and process management
• Knowledge of internationally recognized standards, models, and methodologies related to process and quality management (ISO 9000, ISO 20000, ITIL, COBIT, CMMI, etc.)
• Knowledge of methodologies and graphical languages used for process analysis and description (ARIS, UML, IDEF, etc.)

 Relevant personal characteristics: 

• Openness, personal dynamics, and positive attitude
• Professional, courteous manner of communication
• Analytical thinking
• Ability and willingness to combine live communication activities with documentation work
• Ability to convince people, including English speakers
• Ability to admit personal faults and learn from personal experience