The Web Director will be responsible for all web-activation points for business:

• Marketing Communications direction (currently there is a web marcom manager which will be supported by +1 manager within few months. They will be reporting to Web Director)
• Web Sales Platform
• Web Care (Customer service)
• Integration of other web activation points: internal and external (e.g. product portals, regional portals, project portals, intranet etc.)

 The goals and responsibilities of the position are:

• Develop web-strategy, including KPI dashboard
• Create web team
• Create a web budget
• Audit existing web activation points
• Integrate web activations into overall process and platform(s)
• Tender and contract suppliers and partners
• Responsible for taking a lead in strategy and implementation of:
  • Web activation points in marcom
  • Web sales
  • Web customer care
  • Other web activation points: internal and external (e.g. product portals, regional portals, project portals, intranet etc.)
• Increase share of web sales
• Evaluate use of web in other channels like retail (cross-selling, product information)
• Monitor and improve sales channel performance over the web
• Initiate and coordinate web sites (federal, regional, sales, promo) improvements regarding design and non-sales functionalities (customer service, entertainment)
• Initiate and lead/supervise projects on operational improvements (hosting & monitoring capabilities, search related functionalities, overall system support from order processing to  delivery)
• Cooperation with HQ web department and regional web managers/marketing managers
• Working in close cooperation with:
  • Sales director
  • Product director
  • Customer operation director
  • Billing and IT director
  • MarCom director
  • CCO

Profile: 

• Excellent knowledge of web solutions
• Knowledge of strategic frameworks and competitive landscape in e-commerce industry (not only telecom)
• Previous relevant work experience (E-commerce / Senior consultant in e-commerce or telecom practice)
• Leadership experience
• Project management skills (both practical and analytical, i.e. business case modeling)
• Business mindset / analytical skills
• Presentation skills (secure presentation of strategic concepts and analysis results in front of partners and senior management)
• Very good English skills (oral, written)
• Very good communication and networking skills
• Outgoing, good at dealing with local markets (diplomatic but convincing)
• Willing to travel extensively
• Minimal experience in relevant positions 3 years