Development of business processes and services for all partnership channels in Retail (the role of process auditor, designer and changes initiator): - payroll product and processes development; - acquisition of customers through cooperation with Deposit Insurance Agency; - accounts and repayment facilities for captive banks' customers; - acquisition of customers through cooperation with affiliated monoliner banks; - launching federal cooperation with State Pension Fund for pensions delivery for individual customers.

Coordination and management of a portfolio of projects, linked with cooperation between Rosbank and Rusfinance Bank: - car loan sales through POSes (generating 30% of production); - special programs with car makers (four start-ups launched); - cross-sales activities; - changing the system of loan repayment facilities (multiplied customer conversion by 10 times).

- designing system of sales for car loans through all channels; - leading federal sales team of Partnership Managers (up to 18 people); - managing commercial relationship with federal partners; - deal with MinPromTorg regarding State Subsidy Program; - creation, implementation and control over dealer remuneration system; - launch of system for validation and assessment of sponsorship campaigns; - designing of bank staff motivation for car loans sales; - forecast of incentive amount for partners in order to plan year budget.

- Meet sales targets and service quality requirements; - Provide customers with exceptional banking service and follow-up; - Consult existing and prospect customers about bank product line; - Resolve any claims of the customer within shortest timeframe.

International Economic Relationship, Specialist

A.Moreynis, A.Chernyak, Product management

Employer