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Romanova Victoria

Female, 32 years, born on 21 February 1992

Considers offers
Contacts
+995 (574) 13-49-28
 georgian number
+7 (905) 577-54-22
Телефон подтвержден
belka1273@gmail.com — preferred means of communication
Method of contact
 t.me/la_libertine

Tbilisi, willing to relocate (Kazakhstan, Other regions, Georgia), prepared for business trips

The approximate area of the job search is specified

Junior Project Manager

1 300 $ in hand

Specializations:
  • Product analyst
  • Technical support specialist
  • Project manager

Employment: full time, part time, project work

Work schedule: shift schedule, flexible schedule, remote working

Work experience 2 years 4 months

November 2022July 2023
9 months

www.binance.com

IT, System Integration, Internet... Show more

Operations manager
Delivering high-end quality service to customers Verifying customer's documents according to international compliance rules Creating internal and external FAQs about new processes and features Refreshing internal FAQs due to changes in processes Achievements: Automated shift changes across multiple support teams Implemented changes on the payment page for users to better acknowledge the limits of operation Revised and corrected messages templates for support agents
March 2022July 2022
5 months

welltory.com/

IT, System Integration, Internet... Show more

Product analyst
App analytics using Amplitude and Graphana Managing product backlog Updating technical documentation in Confluence Regression testing of the app User support, handling new issues Achievements: I led the initiative to make the app available to Huawei users and be hosted in alternative app stores We parted ways with the company as it laid off its staff based in Russia.
June 2021October 2021
5 months
SDVentures

Moscow, sdventures.com/

IT, System Integration, Internet... Show more

Junior Product Manager
Collecting feedback on the product, regular communication with partner companies Competitor analysis Managing the backlog Working through product development hypotheses, mainly UX Monthly performance analytics for the service Technical requirements for system analysis and design, working through prototypes Creating the product roadmap Creating and iterating in the Customer Journey Map We parted ways with the company as the company shifted its focus to other services.
February 2021October 2021
9 months
SDVentures

Moscow, sdventures.com/

IT, System Integration, Internet... Show more

Partner account manager
Curating 20 partners on a regular basis Analysis of partner's metrics and implementing recommendations to increase revenue, improve service performance Filling out weekly, monthly and quarterly reports on department income and KPI Handling cases in Jira/Helpdesk Handling users complaints Achievements: Got promoted less than half a year in a role
September 2020February 2021
6 months
SDVentures

Moscow, sdventures.com/

IT, System Integration, Internet... Show more

Customer Support Manager
Maintaining a high level of service quality Working with clients in chat, calls and e-mails Accomplishing KPI (108 cases in a shift) Processing client-related complaints in Jira Writing articles in Confluence Achievements: Level of quality - 97% Got promoted less than half a year in a company

Key skills

You can change skill levels in the mobile app — the website will have this feature a little later on

CRM
Project management
Customer Support
Training
Teamplayer
Product Management
Creativity
Organization Skills

Driving experience

Driver's license category B

About me

Soft skills: Very sociable and attentive, I know how to google correctly and quickly solve problems of any complexity. At all previous jobs, I showed myself as a proactive and caring employee, who will do anything to correct grammatical or procedural mistakes to save my colleagues' time, provide a better user experience, and gain more profit for the company as the main aim. Hard skills: Package Microsoft Office+Outlook, Trello, Jira, Confluence, Skype, Adobe Photoshop, Canva, Google Sheets (high level), Google Docs, Helpdesk, Confluence, Notion, Miro, Amplitude, Grafana, text format Markdown. I can write SELECT * FROM table WHERE and "hello world" on Python. As a leisure, I prefer traveling (visited 49 countries and am eager to visit 100+), organizing events(I participate in Burning Man regional events or help my friends to have a perfect wedding), handcrafting(I find handmade as the perfect way to relax or switch from brainwork in front of the computer).

Incomplete higher education

2011
Moscow State Institute of Steel and Alloys
Faculty of physical chemistry of materials, Nanotechnologies
2008
School 1273 with deep English language learning

Languages

RussianNative


EnglishC1 — Advanced


FrenchB1 — Intermediate


Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter