
Was more than two weeks ago
Романова Виктория Сергеевна
Female, 33 years, born on 21 February 1992
Not looking for a job
Tbilisi, willing to relocate (Georgia, Other regions, Kazakhstan), prepared for business trips
Contacts
+995 574 13-49-28
georgian number
+7 905 577-54-22
Телефон подтвержден
belka1273@gmail.com — preferred means of communication

The approximate area of the job search is specified
Junior Project Manager
1 300 $ in hand
Specializations:
- Product analyst
- Project manager
- Technical support specialist
Employment: full time, part time, project work
Work schedule: shift schedule, flexible schedule, remote working
Work experience 4 years 7 months
October 2023 — currently
2 years 3 months
Cyprus
IT, System Integration, Internet... Show more
Travel Project Manager
Optimized travel and relocation solutions, ensuring seamless processes and positive user experience.
Improved HR and travel workflows through analysis and automation.
Collaborated with teams to identify pain points and deliver impactful process improvements.
Developed a cost estimation tool for business and relocation trips.
Automated daily allowance calculations, reimbursements, and feedback surveys for all trips.
November 2022 — July 2023
9 months
IT, System Integration, Internet... Show more
Operations manager
Delivering high-end quality service to customers
Verifying customer's documents according to international compliance rules
Creating internal and external FAQs about new processes and features
Refreshing internal FAQs due to changes in processes
Achievements:
Automated shift changes across multiple support teams
Implemented changes on the payment page for users to better acknowledge the limits of operation
Revised and corrected messages templates for support agents
March 2022 — July 2022
5 months
IT, System Integration, Internet... Show more
Product analyst
App analytics using Amplitude and Graphana
Managing product backlog
Updating technical documentation in Confluence
Regression testing of the app
User support, handling new issues
Achievements:
I led the initiative to make the app available to Huawei users and be hosted in alternative app stores
We parted ways with the company as it laid off its staff based in Russia.
June 2021 — October 2021
5 months
SDVentures
Moscow, sdventures.com/
IT, System Integration, Internet... Show more
Junior Product Manager
Collecting feedback on the product, regular communication with partner companies
Competitor analysis
Managing the backlog
Working through product development hypotheses, mainly UX
Monthly performance analytics for the service
Technical requirements for system analysis and design, working through prototypes
Creating the product roadmap
Creating and iterating in the Customer Journey Map
We parted ways with the company as the company shifted its focus to other services.
February 2021 — October 2021
9 months
SDVentures
Moscow, sdventures.com/
IT, System Integration, Internet... Show more
Partner account manager
Curating 20 partners on a regular basis
Analysis of partner's metrics and implementing recommendations to increase revenue, improve service performance
Filling out weekly, monthly and quarterly reports on department income and KPI
Handling cases in Jira/Helpdesk
Handling users complaints
Achievements:
Got promoted less than half a year in a role
September 2020 — February 2021
6 months
SDVentures
Moscow, sdventures.com/
IT, System Integration, Internet... Show more
Customer Support Manager
Maintaining a high level of service quality
Working with clients in chat, calls and e-mails
Accomplishing KPI (108 cases in a shift)
Processing client-related complaints in Jira
Writing articles in Confluence
Achievements:
Level of quality - 97%
Got promoted less than half a year in a company
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
Soft skills:
Very sociable and attentive, I know how to google correctly and quickly solve problems of any complexity. At all previous jobs, I showed myself as a proactive and caring employee, who will do anything to correct grammatical or procedural mistakes to save my colleagues' time, provide a better user experience, and gain more profit for the company as the main aim.
Hard skills:
Package Microsoft Office+Outlook, Trello, Jira, Confluence, Skype, Adobe Photoshop, Canva, Google Sheets (high level), Google Docs, Helpdesk, Confluence, Notion, Miro, Amplitude, Grafana, text format Markdown.
I can write SELECT * FROM table WHERE and "hello world" on Python.
As a leisure, I prefer traveling (visited 49 countries and am eager to visit 100+), organizing events(I participate in Burning Man regional events or help my friends to have a perfect wedding), handcrafting(I find handmade as the perfect way to relax or switch from brainwork in front of the computer).
Incomplete higher education
2011
Moscow State Institute of Steel and Alloys
Faculty of physical chemistry of materials, Nanotechnologies
2008
School 1273 with deep English language learning
Languages
Citizenship, travel time to work
Citizenship: Russia
Desired travel time to work: Doesn't matter