Operations Manager

Nauchsoft, an international software development and IT consulting company, is looking for an Operations Manager. We have been in the IT business for 36 years and continue growing.

The Operations Manager acts as a coordination and analytical function within the Sales/Account Department, ensuring data transparency, operational consistency, and process excellence. The role supports the VP of Sales and Sales Directors by enabling a data-driven approach to decision-making, maintaining alignment between Sales, Account Management, and Production teams, and overseeing the integrity of sales-related systems and reporting.

Responsibilities:
1. Data management and analytics enablement

• Collect, validate, and structure operational data from CRM, Power BI, and other corporate systems to support performance analysis and decision-making.
• Consolidate metrics across business lines to provide a unified sales performance view (pipeline dynamics, win/loss ratios, conversion, RFP analytics, etc.).
• Support Sales and AM teams in adopting data-driven practices through regular insights and dashboards.

2. System ownership and coordination

• Act as business owner for CRM and Power BI systems on behalf of the Sales function.
• Translate SM and AM team requirements into system change requests, review implementations, validate outcomes, and collect feedback from end users.
• Serve as the operational bridge between Sales and IT/data teams, offloading this function from SMs

3. Documentation and compliance control

• Oversee the presence and correctness of signed documents in the system
• Ensure timely update and completeness of contractual and procedural documentation for sales opportunities.

4. Reporting and executive preparation

• Prepare data and materials for weekly VIP and resource opportunity reviews
• Aggregate data from multiple systems to create concise management summaries.

5. Lead flow initial analytics preparation

• Perform manual data validation and cleansing of incoming lead streams on a weekly basis
• Prepare datasets for advanced analytics (conversion, source quality, performance benchmarking)

6. RFP performance analysis

• Collect and systematize data on problematic RFPs to enable deep-dive analysis and process optimization.
• Analyze KPI adherence across teams (Sales, Presales, Production) and highlight bottlenecks in proposal processing.
• Identify and clean up data on RFP-related difficulties for further statistical and qualitative analysis – will be used in regular reviews as a space for improvements.

7. Competitiveness and market insight

• Conduct analysis of proposal competitiveness, including ad-hoc competitor intelligence to understand strengths and weaknesses.
• Track and summarize industry trends and competitor activities; provide pre-screened insights for discussion with management and practice leaders.

8. Policy management and alignment

• Maintain and regularly update Sales and Account Management policies to ensure they reflect current practices.
• Create new policies upon request from the Sales or AM teams.
• Identify alignment gaps between Sales/AM policies and Production procedures, ensuring consistency and governance across functions.

9. Campaign and data preparation support

• Collect and prepare client and lead datasets for outbound campaigns, events, and targeted communication activities.
• Compile and maintain distribution lists for SMs and AMs
• Coordinate and follow up with colleagues to ensure timely execution of outreach and marketing-related tasks (“pinging” for control and status updates).
• Track and consolidate statistics on campaign performance, response rates, and task completion to provide visibility to management.

KPIs:

• Accuracy and timeliness of data and reports.
• Reduction of manual data handling and duplicated efforts.
• Improved CRM/BI usability and satisfaction across Sales and AM teams.
• Increased transparency of RFP performance and process bottlenecks.
• Alignment and compliance of SM/AM policies with production workflows.

Requirements:

• 3+ years of experience in sales operations, business analysis, or project coordination roles (preferably in IT services).
• Strong analytical mindset with practical experience in CRM systems and Power BI.
• Excellent organizational skills and attention to detail; ability to manage multiple tasks simultaneously.
• Upper-intermediate or higher level of English.
• Experience in preparing management reports, validating operational data, and supporting process improvement initiatives.

We offer:

• Opportunity for professional self-realization and growth;
• 25 days of paid vacation;
• Medical insurance and 100% payment for sick leave;
• Professional training and obtaining certificates at the company's expense;
• Foreign language courses and other corporate programs;
• A variety of corporate events;
• Bonuses in case of wedding or a child’s birth;
• The possibility of remote work from any location.