Helpdesk Specialist (Limassol office)

Key Responsibilities:

• Provide technical support to employees in the CY office and remotely.
• Maintain and support office IT infrastructure, including:
  • Workstations, printers, and conference room equipment
  • Local network equipment (switches, access points, cabling)
  • IP telephony, access control systems, and CCTV
• Support and administer corporate software and services:
  • Google Workspace and Microsoft 365
  • Antivirus software (Kaspersky), VPN
  • Apple Business Management, Jamf MDM, and Active Directory
  • User access and account management
• Manage IT assets: inventory tracking, procurement, and vendor coordination
• Ensure proper software licensing and compliance with policies
• Document IT procedures, maintain knowledge base, and follow service management processes

Requirements:

• 1–2+ years of experience in IT support, Help Desk, or system administration
• Strong knowledge of Windows, macOS, and mobile platforms (iOS/Android)
• Understanding of basic networking (TCP/IP, DHCP, DNS, Wi-Fi, cabling)
• Experience with user support tools (ticketing systems, remote desktop tools)
• Hands-on troubleshooting skills for hardware, software, and peripherals
• Experience working with Microsoft 365 and Google Workspace
• Familiarity with IT asset and account management practices
• Basic administration experience with Active Directory and access rights
• Strong interpersonal and communication skills with a customer-first approach
• Analytical thinking and problem-solving ability to resolve issues efficiently
• Ability to handle multiple tasks simultaneously and prioritize effectively

Will be a plus:

• Experience with MDM solutions (Jamf, Intune, etc.)
• Exposure to Linux systems and command-line operations
• Knowledge of Kaspersky Security Center or similar antivirus platforms
• Familiarity with IP telephony (e.g., FreePBX, Asterisk) and access control systems
• Experience with configuring CCTV systems
• Basic understanding of IT security principles

We offer:

• Attractive monthly salary paid in line with your skills and experience
• A comfortable office in the center of Limassol (Cyprus)
• Medical insurance for our employees and their families
• Access to professional training, conferences, and paid educational courses
• Corporate language courses
• Evening yoga classes in office relaxation space
• Subsidized lunches
• Different corporate events for employees and their children
• Sports events