Администратор/Сотрудник по работе с клиентами/ Customer Care Officer

The Candidate needs to speak in English C1 /Russian C1 /Uzbek C1
If you do not speak one of these languages please do not apply.
Students are not accepted and there is no part time job!

We are hiring a Front Desk Officer/Customer Care Officer

Customer acquisition activities

· Handles initial inquiries (direct & indirect)/

· Hands out the Advisory Interview Form (or Inquiry Form?)

· Keeps and passes on inquiry data and statistics

· Schedules appointments for interviews

· Supports and tracks local marketing activities and promotional events

· Conducts sales activities through enrollment

· Follows up on unconverted inquiries and inactive customers

· Accepts translation or interpretation orders

Customer retention activities

· Maintains positive customer relations and ensures customer satisfaction/

· Conducts customer orientations

· Ensures optimal Language Center appearance

· Encourages customer re-enrollments

· Schedules lessons for customers and instructors

· Schedules and conducts student consultations and counseling

Operations

· Sorts and distributes/disseminates incoming mail (post or email)

· Prepares invoices, collects customer payments and handles other accounting activities (i.e., sales detail enrollment report)

· Handles payments for cash/checks/credit cards, bank deposits, transfers and repayments/

· Keeps track of instructor’s extra inputs (Progress Reports / Placements / Demos / Travel Units / Translations)

· Maintains correspondence with customers

· Answers the telephones, emails and other messages in person or online

· Corresponds with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

· Prepares pedagogical cards

Additional responsibilities

· Develops local marketing activities

· Support special programs, efforts, activities of the LC