Sustaining Engineer

от 120 000 руб.

Вакансия в архиве

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for a talented and experienced Sustaining Engineer to join our Sustaining team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive salary, full benefits package, flexible working schedule and stock options. Five9 is a high-energy environment with lots of room for personal and professional growth.

Key Responsibilities:

  • Quick response to all customer impacting incidents
  • In-depth troubleshooting and resolution of customer incidents
  • Identify, mitigate & document software deficiencies for escalation and correction by development
  • Collaborate with Cloud Operations and R&D to implement permanent problem resolution
  • Evaluate new internal and external software releases prior to production deployment
  • Participate in architectural reviews of new and legacy software and hardware
  • Deliver training and documentation to peers and junior tier support organizations
  • Create user stories to further enhance Five9 software

Key Skills:

  • BS/MS in Computer Science
  • 5+ years of Software Engineering
  • Technical understanding of API integration and functionality
  • Strong organizational and management skills
  • Strong analytical/troubleshooting skills
  • Excelent written and verbal communication skills
  • Excelent understanding of Software Engineering life cycle
  • Power user/expert with Windows and Unix/Linux
  • Experience with Java/J2EE or C++, understanding of OOP concepts.

Desirable Skills:

  • Knowledge of JBoss AS, SQL & scripting
  • Perl/Python Experience
  • Knowledge of tomcat & web deployment
  • Familiarity telecom protocols, software & applications
  • Experience with SaaS applications & environment
  • Knowledge of database operations and functionality

Benefits:

  • Employment according to the Labor Code of the Russian Federation;
  • Additional medical insurance from the very beginning;
  • Free parking right beside the office;
  • Advanced motivational package (various compensations, additional paid days-off, etc.);
  • Flexible working schedule;
  • Bonus system;
  • Opportunity to develop professional skills working in the expert teams.

Ключевые навыки

APITroubleshootingООПJavaC++WindowsUnixLinux

Адрес

Нижний Новгород, улица Нартова, 6к6
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Вакансия опубликована 12 августа 2016 в Нижнем Новгороде

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