SAP Consultant Commercial (SD module)

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Purpose of the Job:

  • Build & maintain end-to-end business process knowledge and take ownership of the link between applications & business processes
  • Develop/maintain application & process knowledge within the Zone Europe
  • Utilize functional & technical expertise to serve the European business community in the respective functional area, by:
    • Facilitating the cooperation between the business & the application support provider (ASP) in the area of incident & enhancement management
    • Capturing the value from the applications by providing necessary training & training material to expert users and sharing best practices
    • Retrofitting new functionalities across the zone & between different zones
    • Acting as regional competence center, safeguarding the applications/templates and reviewing & validating the integration aspects of small to medium projects
    • Shape, manage & execute large change requests / small projects
  • Translate & structure the communication between user community & ASP

Main accountabilities:

  • Interact/communicate with Business Process Owners & expert users
  • Identify and translate business needs
  • Continuously work on simplification of environment & performance improvements
  • Support analysis of key issues and drive root cause analysis of problems
  • Provide/organise functional & technical support on ad hoc basis
  • Incident Management:
  • Ensure the normal BAU (Business As Usual) procedures (ticket logging, etc.) are followed & effective
  • Act as escalation authority for incidents resolution and manage crisis situations
    • Provide extra functional (business process) & technical knowledge to business
    • Coordinate user community
  • Enhancement Management
    • Analysis of business demand and end-to-end business processes
    • Generate / help generating complex change requests based on business demands/requirements
    • Validate all change requests on functional level: completeness of requirements, template compliance, re-use potential
    • Validate CR business case & ASP financial proposal
    • User Acceptance Testing (UAT): Coordinate & check user tests, co-execute UAT & validate results
    • Review authorization change requests (role change/new role) from zonal point of view
  • Knowledge Management
    • Ensure correct usage of application functionality
    • Coordinate & implement best practice
    • Identify/enforce/align on zonal system procedures
    • Check & validate completeness of existing documentation (functional process documentation, training material, job aids)
  • Continuous improvement
    • Zonal validation & implementation of global KPI’s
    • Propose zonal KPI's and promote towards BACC (global competence center)
    • Take ownership of the analysis and improvement of the usage KPI’s for the zone - Execution together with business
    • Proactive retrofit of functionality within zone or from other zones/deployments into zone:
  • Project contribution
    • Take part in projects which are handled by separate project teams, involving business & technical expertise (internal/external).
    • Provide expertise & validate solution proposal for integration aspects of applications & template compliance
    • Process alignment within & across applications
    • Co-validate (together with performance manager) handover to BAU
  • Regression testing
    • Own, plan and coordinate the regression tests at EU-zone level - Execution together with business expert users.
    • Document and maintain test scripts


  • Higher education
  • At least 3 years of relevant experience
  • Very good understanding of business processes
  • Budget/costs management skills
  • Experience working with teams spread across different geographies
  • Financial and planning experience
  • In-depth knowledge of SAP modules related to the respective functional stream
  • In-depth knowledge of non-SAP applications related to the respective functional stream
  • Good knowledge and understanding of Project and Service management processes
  • Knowledge of ITIL standards and methods
  • Experience in Project Management
  • Deep analytical skills
  • High interpersonal and communication skills
  • Strong organization skills and high level of pro-activity
  • Fluent in English
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Вакансия опубликована 28 сентября 2016

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