Technical Support Engineer

Уровень зарплаты
Требуемый опыт работы
з/п не указана
1–3 года

IPONWEB is looking for Technical Support Specialist in a global-scale RTB platform (Bidswitch).

Engineered by IPONWEB, BidSwitch now represents a global programmatic infrastructure made up of 200 + partners, translating 80 Billion impressions a day and growing rapidly. Headquartered in New York, BidSwitch also has offices in London and Tokyo, with engineering centers in Moscow & Berlin.


  • Collaboration with clients and colleagues from other departments (development, UI, marketing etc.);
  • Answering the general question and resolving the basic issues;
  • Dispatching of incoming requests and questions;
  • Typical requests detection, participation in internal FAQ and Knowledge base for users update;
  • Taking part in preparation of technical specifications to automate the processing of routine/typical requests.


  • Good communication skills
  • Good English, your English must be enough for free on-line communication with client.
  • High education degree or students of the last courses of the University, who are ready to work full-time (from 12-00 up to 20-00 schedule, 5 days per week)
  • Ability to learn a lot and readiness for learning hard
  • Initiative
  • Attention to details, ability to check yourself and predict possible mistakes and consequences
  • Proficiency to escalate problems in the right time
  • Discipline
  • Basic knowledge of SQL


  • Basic knowledge of JavaScript
  • Experience in Support services of IT/web-products

We offer you:

  • A job in a High Tech International company – the Leader of RTB and Programmatic Marketing Industry with friendly and democratic management.
  • A great opportunity for career and professional growth.
  • Freedom of actions, good salary and comfort.
  • Performance review system, medical expenses compensation and more.


Москва, улица Шаболовка, 31с5
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Полная занятость, гибкий график
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