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Our client are one of Russia's largest retail chains and operates the country’s largest hypermarket chain looking for Divisional Director, Operations.
Directing and managing market sales efforts, which may include goal setting, sales training, Hot Light times, retail sales, fundraising, up-selling.
Offering innovative ideas for maximizing sales.
Talking with customers, handling their complaints and acting on their suggestions when appropriate
Maintaining each store’s community involvement via advertising, sponsorships, and promotions
Supporting general managers through goal setting, training and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level
Working with general managers to understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Working with general managers to implement operating methods and procedures designed to eliminate production problems and improve product quality
Working with general managers to Understand and implement store quality control procedures, including standards
Supporting and assisting general managers in recruiting all other store employees
Recruiting, hiring, training, documentation, dispute resolution, and termination of general managers, assistant managers, and management trainees
Building a team of customer-focused employees
Assuming responsibility for and demonstrating leadership in employee development, including Assistant Managers and Manager Trainees
Through communication, negotiation and goal setting with general manager, completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc.
Ensuring the completion of required corporate reporting documentation (financial and operational)
Communicating and model company standards and policies
Implementing efficiently and effectively directives from corporate and divisional management
Ensuring the development of store organizations to promote efficient operations
Implementing procedures to maximize production efficiency, enhance overall store performance and limit waste
Filling in when necessary during managers’ vacations or for other absent employees
Other duties as assigned
Essential skills and Experience
Minimum of 3 yrs of multi unit management experience is required
Previous operations management experience with a QSR concept is required
Communication, supervisory, and organizational skills required.
Computer literacy and experience in a production environment preferred.
High school diploma or equivalent is required
Considerable experience with food, management, production, and customer service is required
Self-motivation, creativity, and adaptability
Strong communication, organizational, problem solving and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Willingness and ability to travel extensively
Pass a pre-employment drug screen and criminal background check
Вакансия опубликована 19 октября 2016