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ERP Post sales engineer (3-d level)

Уровень зарплаты
з/п не указана
Город
Москва
Требуемый опыт работы
3–6 лет

Fast growing cloud ERP vendor (according to Gartner) - Acumatica is looking for ERP Post Sales Engineer who will be supporting and consulting company partners and end-users with Acumatica ERP Solution. The person at this role will work closely not only with clients, but also with Development Team helping identifying problem areas in the solution and contributing to product functionality and usability

Responsibilities:

  • The principal responsibilities of this role are:
  • Provide 3rd level support and troubleshoot issues pertaining to Acumatica solutions
  • Communicate effectively with individuals/partners to ensure high quality and timely resolution of customer requests.
  • Transfer misdirected customer requests to an appropriate party.
  • Contribute ideas to resolve problems to better serve the customer and partners
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.

Qualifications/Skills:

  • Excellent client management and communication skills
  • Proficient in English
  • A good understanding of one of the below areas: Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Distribution (Opportunity, Proposal, Sales Orders, Forecasting), Inventory Management (Purchasing and Fulfillment) and/or CRM
  • Previous consulting experience with ERP system solutions such as Dynamics AX, Dynamics NAV, SAP, Oracle EBS, JD Edwards, Sage, Siebel or other is a huge advantage
  • Basic SQL knowledge
  • Familiarity with C# is a plus
  • Technical Support Experience is preferred.

Преимущества:

Дружная команда

Система обучения и развития, корпоративный английский

Интересные проекты, передовые технологии

Командировки в Европу, Америку и т.д.

Комфортный график работы

ДМС со стоматологией

Белая заработная плата

Настольный теннис, волейбол и футбол

Кофе, чай, фрукты и печеньки

Современный офис, м. Савеловская

Тип занятости

Полная занятость, полный день

Адрес

Москва, Большая Новодмитровская улица, 23с2
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