Tier 1 Customer Support Specialist (English)

от 10 000 грн.

Вакансия в архиве

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Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

Are you self motivated and energetic? Do you like to provide top notch customer service? Are you excited to learn and grow with a tech company? If the answer is YES, we have a job for you!

We are a software-as-a-service provider and have over a thousand of B2B customers in North America and world-wide. We are growing fast and looking for a new member of our Customer Support Team.

Excellent knowledge of English is required.


  • Communicate in a customer focused, polite and friendly manner
  • Provide telephone and on-line support to existing customers
  • Identify and resolve customer problems
  • Document all outbound and inbound activity via Support Ticketing system
  • Escalate more complex technical issues to Tier 2
  • Build lasting relationships with customers
  • Work with the manager and the team to address issues, opportunities and concerns

Skills Required:

  • Excellent spoken English and written communication skills are imperative
  • Experience in Helpdesk work or Customer Support in a Call Center
  • Professional phone manner, including patience, empathy and a knack for understanding customer needs
  • Strong organizational, time management skills and attention to detail
  • Knowledge of GPS Tracking, cellular and satellite networks is an asset
  • We have diverse customer base, so knowledge of French is an asset
  • Post-Secondary certificate or diploma is preferred, but not mandatory.

Our Terms:

  • Dynamic job in a stable international company;
  • Schedule include night shifts;
  • Friendly staff;
  • Probation period — up to 3 months;

Please submit your resume and a covering letter stating why you are suitable for this role.

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Вакансия опубликована 3 ноября 2016