Customer Support S‎pecialist (English)Вакансия в архиве

18865707Customer Support S‎pecialist (English)open1688276Global Fleet ManagementGlobal Fleet Management102016-11-03T14:34:29.985+03:00Тернополь.5.2204.133.between1And310000UAH<p>Tier 1 Customer Support Specialist (English)</p> <p>Are you self motivated and energetic? Do you like to provide top notch customer service? Are you excited to learn and grow with a tech company? If the answer is YES, we have a job for you!</p> <p> </p> <p>We are a software-as-a-service provider and have over a thousand of B2B customers in North America and world-wide. We are growing fast and looking for a new member of our Customer Support Team.</p> <p> </p> <p>Excellent knowledge of English is required.</p> <p> </p> <p><strong>Responsibilities:</strong></p> <ul> <li>Communicate in a customer focused, polite and friendly manner</li> <li>Provide telephone and on-line support to existing customers</li> <li>Identify and resolve customer problems</li> <li>Document all outbound and inbound activity via Support Ticketing system</li> <li>Escalate more complex technical issues to Tier 2</li> <li>Build lasting relationships with customers</li> <li>Work with the manager and the team to address issues, opportunities and concerns</li> </ul> <p> </p> <p><strong>Skills Required:</strong></p> <ul> <li>Excellent spoken English and written communication skills are imperative</li> <li>Experience in Helpdesk work or Customer Support in a Call Center</li> <li>Professional phone manner, including patience, empathy and a knack for understanding customer needs</li> <li>Strong organizational, time management skills and attention to detail</li> <li>Knowledge of GPS Tracking, cellular and satellite networks is an asset</li> <li>We have diverse customer base, so knowledge of French is an asset</li> <li>Post-Secondary certificate or diploma is preferred, but not mandatory.</li> </ul> <p> </p> <p><strong>Our Terms:</strong></p> <ul> <li>Dynamic job in a stable international company;</li> <li>Schedule include night shifts;</li> <li>Friendly staff;</li> <li>Probation period — up to 3 months;</li> </ul> <p> </p> <p>Please submit your resume and a covering letter stating why you are suitable for this role.</p>freefalsehh.ua2016-11-03T14:34:29.985+03:00false2016-12-04T00:27:53.230+03:00truefalsehh.ru//hh.ru/vacancy/18865707https://ternopil.hh.ua/vacancy/18865707
Уровень зарплаты
от 10 000 грн.
Город
Тернополь
Требуемый опыт работы
1–3 года

Tier 1 Customer Support Specialist (English)

Are you self motivated and energetic? Do you like to provide top notch customer service? Are you excited to learn and grow with a tech company? If the answer is YES, we have a job for you!

We are a software-as-a-service provider and have over a thousand of B2B customers in North America and world-wide. We are growing fast and looking for a new member of our Customer Support Team.

Excellent knowledge of English is required.

Responsibilities:

  • Communicate in a customer focused, polite and friendly manner
  • Provide telephone and on-line support to existing customers
  • Identify and resolve customer problems
  • Document all outbound and inbound activity via Support Ticketing system
  • Escalate more complex technical issues to Tier 2
  • Build lasting relationships with customers
  • Work with the manager and the team to address issues, opportunities and concerns

Skills Required:

  • Excellent spoken English and written communication skills are imperative
  • Experience in Helpdesk work or Customer Support in a Call Center
  • Professional phone manner, including patience, empathy and a knack for understanding customer needs
  • Strong organizational, time management skills and attention to detail
  • Knowledge of GPS Tracking, cellular and satellite networks is an asset
  • We have diverse customer base, so knowledge of French is an asset
  • Post-Secondary certificate or diploma is preferred, but not mandatory.

Our Terms:

  • Dynamic job in a stable international company;
  • Schedule include night shifts;
  • Friendly staff;
  • Probation period — up to 3 months;

Please submit your resume and a covering letter stating why you are suitable for this role.

Вакансия доступна для соискателей с инвалидностью
Это означает готовность компании рассматривать соискателей на равных на основании деловых качеств. Соискатель оценивает самостоятельно, насколько требования вакансии сопоставимы с его индивидуальными особенностями.

Тип занятости

Полная занятость, удаленная работа
Дата публикации вакансии
Рекомендуем

Вакансия в архиве