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Technical Support Engineer wanted!
PortaOne's Technical Support Team is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that software solutions are deployed, maintained and upgraded in an efficient manner.
The Technical Support Engineer position contributes to the company’s Customers success by:
Don’t know how to deal with some issue? Don’t worry, we have solutions for most problems well documented and a great team to help you rapidly build your basic knowledge.
We will teach you to manage customer expectations and escalations and de-escalate the situation.
PortaOne creates software solutions enabling telecommunication service providers and carriers to offer multiple voice, data, and converged services on a single platform named PortaSwitch.
PortaOne products are built around a converged carrier-grade billing platform combined with a class 4-5 SIP softswitch and media applications for conferencing, IVR and unified messaging.
Our billing is RADIUS based and compatible with major SBC and media gateway vendors. It can process real time prepaid and postpaid charges for voice and video calls, Internet connectivity, MVNO and IPTV services, WiFi/WiMAX access, data and faxes, or one-time events such as SMS or a pay-per-view movie.
PortaSwitch is a unified platform for telecommunication service providers, wholesale carriers, ISP, MVNO and NGN operators for unifying voice, messaging, and data traffic within a single converged network.
PortaSwitch provides various prepaid, postpaid, retail and wholesale telecommunication services, including calling cards, Vonage- and Skype-like services, CLEC type services, MVNO & MVNE, ISP, WiMAX & WiFi and much more. It includes 2 main components:
PortaBilling, a business and operation support system (B/OSS) designed for telecommunication service providers to manage end-to-end telecom service networks
PortaSIP is a clusterable and highly scalable SIP softswitch of class 4 and class 5 with media application that plays IVR (voice prompts). It offers a variety of both advanced class 5 features for hosted IPPBX or IP Centrex services as well as the majority of functionality normally attributed to session border controllers (SBC)
PortaOne serves 400+ clients in over 80 countries around the globe. Our customers are:
Here is what our customers had to say about the billing and softswitch solutions for carriers and service providers PortaOne offers
These testimonials are offered for information purposes only, and in no way indicate a customer's willingness to handle direct inquiries regarding PortaOne products or services. If you are interested in finding out more about us, we kindly ask that you contact PortaOne sales.
Вакансия опубликована 4 ноября 2016