Customer Service ManagerВакансия в архиве

Уровень зарплаты
з/п не указана
Киев, Олимпийская
Требуемый опыт работы
3–6 лет

Our client – a well-known international company, announces an opening the position of “Customer Service Manager”


  • Higher education;
  • Advanced PC user (MS Office, knowledge of Excel is mandatory);
  • Knowledge of the English language (fluent level);
  • Managerial experience (6 subordinates at least);
  • Basic knowledge of financial documents in sales field would be an advantage;
  • Excellent communication skills;
  • Telephone negotiation and business correspondence skills (in English and Ukrainian/Russian);
  • Team work skills, high level of responsibility and independence.

Main responsibilities:

  • Maintain focus on customer needs, providing 'best in class' customer service;
  • Ensure strong team work culture and motivate the team CSC’s performance estimation;
  • Leading of regular CSC Team meetings to react accordingly on KPI’s;
  • Close stakeholder’s collaboration, Sales Team, Marketing, IT, Sales&Ops, Credit Department, Fraud Analyst, etc;
  • Provide customers with up-to-date information on direct and indirect services, connected with cards usage;
  • Register new customer’s in Europe’s Toll systems;
  • Monitoring dispute and unpostable transactions to avoid outstanding transactions and correction of the wrong transactions performed on the sites;
  • Monitor number of abandoned calls and react accordingly, i.e. organize training, stimulate work;
  • Organize and handle weekly CSC department meeting to investigate open issues;
  • Control and support fraud investigation and its prevention;
  • Decide about impact of customer issues in order to estimate workload, identify root causes and issues;
  • Track team member’s performance and training’s organization in case of necessity;
  • Hold regular One-on-One feedback sessions with direct reports;
  • Demonstrate strength in understanding the complete business portfolio;
  • Keep control over local costs and budget, minimize post sending costs.

Тип занятости

Полная занятость, полный день


Олимпийская, Киев, Большая Васильковская улица, 100
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Вакансия в архиве