CRM CoordinatorВакансия в архиве

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Уровень зарплаты
Город
Требуемый опыт работы
от 100 000 до 110 000 руб.
Москва
3–6 лет

Well known Company is looking for a CRM Coordinator.

Responsibilities:

  • Understanding of the CRM impact on the business development
  • Coordination and reviewing external CRM suppliers to achieve approved goals
  • Goals and results tracking for own projects to provide regular reporting of key CRM metrics to the department management
  • Working closely with sales and after-sales teams to better understand new opportunities for increase of retention, data capture and CRM tools performance
  • CRM strategy implementation and following development
  • Growing customer satisfaction, engagement and retention through one2one communication channels including personal profile, e-mail, SMS, mobile app and other channels
  • Loyalty and advocacy building focusing on data-driven solutions
  • Planning and implementation of Lead management activities
  • Driving the development of omni-channel multi-device CRM activities to maximize the quantity and quality of contactable customer database
  • Deep customer understanding based on database analysis and customer surveys
  • Leading complex cross-function CRM projects
  • Monitoring new technologies and keeping the company at the forefront of CRM development
  • Feedback management and call center coordination

Requirements:

  • University degree (marketing is an advantage)
  • 3+ year experience in CRM with proven expertize and achievements
  • Experience in a marketing company operating with CRM etc. /agency or in Marketing department of a Western trading company is an advantage
  • Experience in CRM IT tools setup management
  • Data processing and analytics experience
  • Excellent English and Russian communication skills (both oral and written)
  • Ability to lead cross-functions and cross-offices projects
  • Computer skills (MS Office etc.)
  • Expertize in Siebel Marketing is an advantage

Conditions:

  • Salary up to 110 000 rub gross
  • Medical insurance

Тип занятости

Полная занятость, полный день
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