Customer Support Operator for Ciklum Support Center (Dnipro)

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Требуемый опыт работы: 1–3 года

Полная занятость, сменный график

Ciklum is a Danish IT outsourcing company specializing in nearshore software development in Ukraine.

Established in 2002, Ciklum is a leading Danish supplier of technical personnel and teams, software development and agile business consulting to high growth companies globally. Ciklum currently employs more than 2500 specialists in our offices and technical development centers in Ukraine and Belarus.

Ciklum is recognized as CeBIT 2010 Top 20 innovative company delivering services/products for small and medium sized companies, and named the 2010, 2011 and 2012 Top 100 Global Services provider. Most recently Gartner Inc. named Ciklum as a “Cool Vendor” in its ‘Cool Vendors in Application Services, 2013’ report.

We believe in self-driven sharing of knowledge and experience. Having around 100 educational and social activities across all Ciklum locations each month, both for Ciklumers and global IT community, our aim is to create environment and atmosphere that stimulates professional and personal development for everyone involved.

Ciklum Support Center is looking for Customer Support Operator to join Dnepropetrovsk team on full-time basis.

We are looking for service oriented specialist with good command of English (both written and oral) and excellent communication skills. You should be interested in IT in general and in Airline Industry; be ready to learn about new products and constantly improve your technical knowledge.

As a Customer Support Specialist you will investigate and resolve functional and technical incidents and requests or escalate them to resolver teams.


  • Computer literacy including software, hardware and communications operating principles.
  • Telephone skills, strong organizational skills and good interpersonal skills.
  • Understanding of airline and distribution industry.
  • Excellent communication skills (verbal and written) in English.
  • Customer-centricity.
  • Understanding of IT terminology.
  • Experience with reservations systems (or global distribution systems).
  • Experience in a customer facing environment (customer support, sales).
  • Accountability & Proactivity.
  • Excellent English, both written and speaking skills are required; additional languages will be a plus.
  • Shift work (morning-day, day-evening, evening-night)
  • Location: Ciklum Office, Dnepropetrovsk.


  • Respond to customers’ requests (phone, email, etc.), analyze and solve problems concerning but not limited to system technical issues and functionalities.
  • Escalate and follow up on incident when solution is out of scope of the Support Centre through our ticket system to the next level support team or development team.
  • Follow procedures, standards and instructions.
  • Communication to the Team Leader and/or Management of any significant problem that affects or degrades the services.
  • Continuous and proactive self-training towards providing quality service and efficient problem solving.
  • Help develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentation.

What's in it for you?

  • Variety of knowledge sharing and training opportunities
  • Unique working environment where you communicate and work directly with client
  • Competitive salary
  • Career and professional growth
  • Possibility to work in a big and successful company
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • Working in centrally located office with warm atmosphere which creates really good working conditions

Join Ciklum and «Cross the Borders» together with us!

If you are interested – please send your CV


Вокзальная, Днепропетровск, Баррикадная улица, 15
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Вакансия опубликована 7 ноября 2016