Currently we are looking for a Senior Application Support Analyst (.Net) to join our team.
Exadel is a global software application development company providing innovative technology solutions to its clients. If you’re looking to grow your career in a dynamic environment rich with opportunity, Exadel has many exciting career choices. As a successful, high-growth company, we know that our employees are critical to our success, which is why we encourage ingenuity, creativity and teamwork as important elements to the growth of our business. We believe that career growth and business growth go hand in hand.
About the Project:
The project is concerned with delivering technology-enabled tax services to the clients.
- Respond to end user (client) support requests with a sense of urgency. Analyze and resolve or triage application support incidents/requests. Resolve issues in a timely manner, including changing and unit testing changes to .NET applications.
- Should be able to debug a code issue, fix the defective code, check in the code, create a build, deploy the fixed build, and work with QA to test the build and promote it to production
- Log and track incidents/requests from identification through resolution in incident management software.
- Communicate with resources involved in resolution to ensure incidents are resolved, requests are fulfilled, and the customer communication is complete.
- Collaborate with application development and / or infrastructure resources to resolve incidents/requests.
- Document resolutions and internal procedures and update knowledge base articles.
- Create a positive customer support experience and build strong relationships through engaged listening and understanding, problem solving, ensuring timely resolution or escalation, communicating promptly on progress, and maintaining a consummately professional attitude.
- Ability to multi-task and set priorities accordingly to meet and/or exceed expectations.
- Maintain and protect confidentiality with regards to all aspects of client information.
- Mentor less experienced analysts on proper standards/techniques to improve their accuracy and efficiency.
- Provide after hours and on-call support as needed.
- Perform other duties as assigned
Skills & Requirements:
- Bachelor’s degree in computer science, computer engineering, or related field
- Excellence verbal and written communication skills
- Minimum 3-4 years of experience in supporting .NET applications
- Proficiency with incident tracking systems such as CA Service desk
- Proficiency with maintaining knowledge base entries
- Experience working with end users (clients) to resolve their support incidents
- Knowledge of the Agile Software Development Life Cycle
- Experience ( 3 years) in Backend technologies such as SQL server , Entity framework, asp.net, .net 4.5, LINQ/Sql etc, web API
- Experience (3 years) with .NET and C#
- Experience (2 years) with scripting tools such as VB or Java script
- Experience (3 years) writing and executing SQL queries
- Working knowledge of microservices architecture and Service Bus for Windows
- Experience (2 years) with Visual Studio and Team Foundation Server (TFS)
- Ability to prioritize tasks and flexibility to work on multiple assignments
- Ability to work successfully with onshore and offshore teams
- Must be proficient with MS Office suite
- Official and timely pay
- Social perks
- Sick pay, vacations
- Flexible work schedule.
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