Retail manager

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Требуемый опыт работы: 3–6 лет

Полная занятость, полный день

Austrian jewellery house FREYWILLE is looking for Retail manager.


  • Managing and continuous development of FREYWILLE existing boutiques in Moscow and in regions (16 boutiques) and new boutiques incl. potential Partner Boutiques based on the company’s strategy.
  • Working with retail budget, turnover and expenses budgeting and forecasting in conjunction with General Manager. Control and optimization of the expences of the budget of the retail chain.
  • Managing of Boutique Directors and their teams in existing boutiques and new Boutiques, coaching and motivating. Individual and team performance management
  • Supervising the execution of the corporate standards of work ethics and sales, customer service, stock control, security, housekeeping, health and safety by the employees
  • Participating in staff training and development, together with HR department staff recruitment and assessment. Holding the trainings
  • Development of strategic actions to improve customer loyalty, promotion and customer retention
  • To monitor the execution of excellent complaint management in the Boutiques
  • Monitoring of the opening of new Boutiques and closing/renovations of existing Boutiques, control at all stages.
  • To be responsible for the execution of the regular stock takes of goods and materials in the Boutiques.
  • Stock analysis of each boutique and to take necessary measures in order to optimize Investment in conjunction with Stock Manager Russia and International Merchandise Manager Vienna, stock rotation
  • To ensure that all boutiques comply with the corporate visual merchandising guidelines and strategies
  • Daily monitoring of sales, KPI, working with the marketing department to increase sales, offering business solutions to promote sales
  • Reporting to GM FREYWILLE Russia and HQ FREYWILLE (Vienna, Austria).


  • Higher education is a must.
  • 3 – 5 years experience in luxury retail environment. Experience in Watch and Jewelry, Accessories, Apparel or luxury hotel services.
  • 3+ years Retail Supervision/Management experience within a stand alone branded operation. At ease selling and managing very expensive products to very demanding clientele.
  • Acute sense of customer service.
  • Demonstrable experience of managing teams and delivering exceptional results in a challenging environment.
  • Strong and effective communicator who is used to communicating at all levels across the business.
  • Strong leadership and coaching skills and be able to develop individuals to their full potential and create high performing teams.
  • Ability to consistently deliver to required standards under pressure.
  • Strategic planning and effective management of multiple priorities including inventory, people, time and money.
  • English knowledge – Upper Intermediate and upper.


  • Competitive salary (fix+bonus).
  • Benefits: medical insurance, mobile communication.
  • Work in a professional team, direct reporting line to the General Manager of Frey Wille Russia and International Manager Frey Wille HQ Austria
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Вакансия опубликована 9 декабря 2016

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