Technical Support Engineer (English & Russian)

Уровень зарплаты
Город
Требуемый опыт работы
от 45 000 до 65 000 руб.
Москва, Октябрьское поле
1–3 года

Vocord is a Russian engineering company, a major provider of security solutions. The company offers a broad range of solutions for telecommunications, professional video surveillance, automatic license plate and facial recognition systems.

Our esteemed clients are mid- and high-range enterprises, IT and security solution providers as well as government structures.

Job description:

Technical Support Engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

  • Responsible for handling cases, providing support, diagnosing problems and determining the need for escalation
  • Fortifies client relationships focused on customer satisfaction
  • Documents all customer interactions (emails, calls, etc.) accurately
  • Ensures consistent communication of issue status to customers, sales representatives and senior engineers
  • Performs troubleshooting and analysis, including log file investigation and remote support
  • Performs pre-sales support

Required skills:

  • Fluent English (reading/writing/speaking), second foreign language as a plus
  • Higher education in a technical discipline
  • Ability to quickly learn, understand and explain technical information
  • Accuracy and excellent time management skills
  • Ability to work in a fast-paced environment

The Company offers:

  • Interesting work as a part of a dynamic professional team
  • Our office is located within a 5 minutes walk from Oktyabrskoe Pole metro station in Moscow
  • Competitive salaries
  • Opportunities for career and professional development
  • Full compliance with labour legislation
  • A benefits package including health insurance and lunch
  • Possibility of flexible working hours

Адрес

Москва, улица Маршала Бирюзова, 1к1, м. Октябрьское поле
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Тип занятости

Полная занятость, полный день
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