Magento Support Specialist

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Требуемый опыт работы: 1–3 года

Полная занятость, сменный график




  • Rewarding Salary + Bonuses
  • Winner of Magento Partner of the Year 2013 and 2014 & 2015
  • International Training & Business Trips
  • English Training Program
  • Dynamic Young Team
  • Personal Growth Roadmap
  • 100% paid sick leaves and vacations
  • 2 additional days of vacation
  • Additional medical insurance

The Company:

  • eWave is one of the fastest growing eCommerce agencies in the world today. We are proud to be a part of an open-source ecosystem and best known for employing the most technically talented and industry-respected team. We are headquartered in Sydney (Australia) and have offices in Ukraine and Belarus. In 2016, we continue to grow and it is a part of our plan to build the best development centre in the world which will be setting benchmarks for Magento projects
  • We are committed to creating successful career paths in a supportive and nurturing environment. Every member of the team has a clear vision of their goals, next career steps and exposed to multiple opportunities open within the Company
  • With the ongoing office exchange program and individual English lessons our team members explore the world with us and are exposed to the most innovative technologies


As an Applications Support professional, you are the first point of contact between our customers and the business for issues with our key applications. You are responsible for responding to, troubleshooting and tracking issues combined with training users on new / existing applications and systems.

To succeed in this role you must be a self-starter who is comfortable with working in a rapidly changing environment; have an insatiable curiosity about how things work, a natural instinct for identifying problems. The individual will have a passion for improvement, exude a sense of calm in a fast-paced environment, particularly in time-sensitive situations. Candidates must have the desire and ability to become a subject-matter expert on a wide range of systems, tools and business processes,


  • Provide customer support to all our clients
  • Diagnose the root cause of issues quickly and accurately (either as bugs, workflow flaws, process flaws, etc.)
  • Coordinate and lead training programs on key applications
  • Work with software engineers to resolve business critical bugs rapidly
  • Suggest solutions to problems using existing tools
  • Put out fires, big and small, on a daily basis
  • Build and maintain strong relationships with co-workers & clients

Technical Competencies / Experience:

  • Excellent communication skills a must
  • At least 2 years + relevant support experience
  • Previous experience supporting E-Commerce / Online web applications (desired / advantageous)
  • Experience diagnosing root causes and finding issues
  • Understanding of Linux / Unix system administration and web-related standards such as HTTP, FTP, SSH, HTML, XML and APIs (advantageous, can also provide training)
  • Possess basic SQL skills
  • External client/partner management experience
  • Solid quantitative analysis skills
  • Fluent English


  • If this sounds like the role for you we would love to see your CV. Please get in touch with us at the first possible stage so we can start the relevant discussions.
  • «Ивейв», УНП 192008026
  • Искусство коммерции
  • Интерпрайз
  • Победитель в номинации "Международное продвижение B2B" на конференции Magento Имэйджн 2015.
  • Победитель в номинации "Партнёр года в электронной коммерции" на конференции Magento imagine 2013, 2014 и 2015.
  • Золотой партнёр Magento.
  • Победитель в номинации "Выдающийся партнёр" на конференции Magento Имэйджн 2015, награжденный также в 2013, 2014 и 2015.
  • Мы создаём онлайн бизнесы, не просто вебсайты.


Михалово, Минск, проспект Дзержинского, 57
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Вакансия опубликована 11 ноября 2016

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