PandaDoc is a fast paced San Francisco based startup with a great product and huge impact. We are now looking for an energetic and fun customer success specialist to join our awesome office in Minsk. You will learn a lot. Every day.
This position operates on a night shift basis Mon-Fri 7pm-4am Minsk time. You will become a part of an international team that helps our customers get more value from the product. Your task will be to respond to customer inquiries via in-app chat, email and phone.
We like to work hard and play hard here. Join us!
- Deliver happy experiences to every client you interact with
- Become an expert in PandaDoc and be able to resolve issues our customers have
- Quickly respond to customer inquiries
- Work closely with our teams in the US and Belarus to deliver world class customer service
What we are looking for
- Fluent English (!)
- Strong written and verbal communication skills
- Quick learner
- Experience with customer-facing roles
It would be awesome if you had
- Experience in Customer Support
- Interest in SaaS and web applications
- Knowledge of HTML5 & CSS3
- Great sense of humor
Here is what we offer
- Great company, A+ team
- Very competitive salary and performance based bonus
- Kickass office in the center of Minsk
- Free catered lunch 3 times a week
- Free fruits, coffee, tea, cookies and Play Station VR in the office :)
- We love what we’ve built and are building; but, more importantly, our customers do. In fact, in just 18 months, over 200,000 people have used PandaDoc across thousands of companies. From the coolest startups to the established players, PandaDoc has made
- A) creating awesome content easy
- B) collaborating on content simple
- C) sending content for legally binding e-signatures a breeze.
Please submit your resumes in English. We will provide free training, so candidates with little or no experience are welcome to apply.
Tags: специалист по работе с клиентами, cпециалист поддержки пользователей, аккаунт менеджер, customer support, account manager, customer service, поддержка клиентов