Technical Writer

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

MobiChord is a hyper-growth cloud company that provides Telecom Service Management solutions. MobiChord solutions enable large, international organizations to gain control, optimize and automate everything related to:

  • Wired-line management

  • Mobility management

  • Software as a Service Telecommunications Management

  • Internet of Things Management

  • Telecom asset management

Today MobiChord is managing well over 600,000 wireless devices and offering customers leading-edge technology. MobiChord’s goal is to provide an amazing user experience, complete automation and trustworthy, actionable data to deliver awesome value to our clients.

MobiChord is a privately held company, headquartered in Salt Lake City, Utah, United States with global offices on three continents.

Job Description

MobiChord products drastically reduce telecom management complexity. There are multiple product teams that create solutions for Mobile, Wired, SaaS and IoT management.

Telecom Service Management is normally a complex discipline and MobiChord’s goal is to make it simple and smooth. Documentation, training and marketing materials play vital role in ensuring our customers have the best experience.

We are looking for a Technical Writer who understands that just having a product is not enough to bring customers value, that clear and concise information about the product is essential, both to customers and internally.

You will:

  • Create product documentation for end users

  • Work closely with marketing on internal and customer-facing materials

  • Work closely with development teams to ensure smooth release-management processes in regards of documentation and materials

  • Research, write, and ensure the accuracy of content of both current and future product releases.

  • Work closely with multiple development teams in an Agile environment

  • Conduct peer reviews of documentation

  • Continuously improve documentation by responding to and incorporating feedback from customers and internal users

  • Collaborate with developers to produce and share content for different types of deliverables (blogs, product documentation, knowledge base, videos)

About You:

  • Excellent spoken and written English

  • Proven experience making technical content accessible to audiences with mixed levels of expertise

  • Ability to learn highly technical products quickly, using pre-release software and internal documentation

  • Experience working in Scrum/Agile development environments

  • Ability to obtain information through research, interviews, and experimentation

  • Motivation and ability to be productive in a fast-paced, dynamic environment

  • Self-direction, flexibility, and an eagerness to learn

  • Familiarity with IT service management software (ITSM), PaaS, and SaaS is a plus

Why MobiChord:

  • MobiChord is a very dynamic international company with the product that customers love and clear understanding of goals and direction.

  • Value-driven culture of really smart people working together to build something great

  • Your opinion, vision and input will be valued and make a difference

  • Very cohesive leadership team with common values

  • Fun work environment

  • Great possibilities for growth and career advancement

  • Exciting market segment with a lot of great challenges and opportunities.

  • Flexibility and open-mindedness.

  • Excellent compensation and benefits

  • Convenient office location in the city center with comfortable work spaces and the most up-to-date equipment

  • Health insurance

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Вакансия опубликована 15 ноября 2016

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