International group ACCOR - European leader in hospitality industry - opened a new project in Moscow, close to DYNAMO metro station– Hotel ibis Moscow Dynamo.
The new hotel will offer 317 rooms, 5 conference halls from 33 to 67 m2-, one restaurant with 180 seats, bar, free wifi and 24/7 service with 15 minutes guest satisfaction guarantee.
Your duties will include:
- To work closely with and inform the Front Office Manager of any unusual activities that occur daily
- Assist the Front Office Manager in supervising, organizing, directing and coordinating the staff and activities of the Front Office
- Do a daily inspection and control to all Front Office section at least 60% of the time; ensure that Front Office Employees perform their daily duties according to required standards
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
- Respond to a wide range of guest requests and promote hotel facilities
- Manage invoicing payments and cash operations during the night shift
- Check the “room report” and keep housekeeping informed of any modifications
What profile are we looking for?
- High education
- Experience in FO department – not less than 2 years
- High level of written, and speaking English; possession of other foreign language is a plus
- Knowledge of specialized hotel programs (OPERA)
- Guest & Sales oriented and service minded
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
- Stable work in accordance with Russian Labor Code in an international company;
- Participation in a startup project;
- "Best employee" nomination and international professional competition "Accor professional challenge";
- Free meals in hotel cafeteria;
- Medical insurance;
- Annual bonus based on results;
- Opportunities for professional and career growth;
- Loyalty Program for employees «Bienvenue ACCOR», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.).