Application Engineer (Инженер по внедрению и поддержке продуктов)

Уровень зарплаты
Город
Требуемый опыт работы
от 70 000 руб.
Москва
3–6 лет

Application Engineer (Инженер по внедрению и поддержке продуктов)

Do you want to work for an industry leader? Do you enjoy developing and maintaining long-term customer relationships? Modular Mining Systems, Inc., a subsidiary of Komatsu, is the global leader in the design and installation of real-time computer-based mine management systems. Providing high-tech products and cutting edge technology requires specialized and professional people who can make a difference. To match the needs of our rapidly expanding global customer base, we are seeking the following position in our Moscow office.

Responsibilities:

  • Repair functionality
    • Successfully connect to client site to verify and reproduce the problem. Diagnose root cause of problems. Complete repairs within SLA timeframes. Get system to function properly as quickly as possible
  • Customer Support
    • Provide technical customer support through task assigned processes using code changes, updates, testing and QA methods to ensure product functionality.
    • Provides technical support 24/7 via telephone, email or other for Customers (1 week per month)
  • Software release
    • Provides Modular software release testing and updates as applied to Russian version of release
  • Training to Customers
    • Provides Modular product training to Customers
  • Assist Sales
    • Assists Sales team for technical details of system software and wireless for Modular installations
  • Customizations
    • Provides development, testing, and deployment of customer specific customizations for Modular products.
  • Technical translation
    • Assists with technical translation of documents and presentations for marketing, sales, and training materials
  • Software Support
  • Provides software configuration and programming support for major system installations

Qualifications and Competencies:

  • Must speak English
  • Degree in Computer Science or Electronic Engineering
  • Ability to travel at least 30% both domestically and internationally
  • Transact-SQL Programming
  • Troubleshooting
    • Determines when investigative calls to customer are required to solve issues
    • Asks customers appropriate questions to properly scope the problem
    • Gains an understanding of customers’ needs and how they use the product
    • Invests necessary time to identify root cause
    • Requests assistance from more knowledgeable team members when unable to identify root cause or solution
  • General - Written Communication
    • Communicates effectively, thoroughly, and accurately in writing
    • Writes concise, organized, and easy-to-read reports, letters, memos and emails
    • Prepares accurate and effective formal documents
  • General - Customer Focus
    • Focuses on customer needs – both internal and external
    • Puts the customer first
    • Makes special effort to ensure that customers are satisfied
    • Handles “moments of truth” effectively
    • Eliminates barriers that prevent the delivery of superior customer service • Conducts self in an ethical manner
  • General - Learning Agility
    • Driven to increase knowledge and competency
    • Takes ownership of own professional development
    • Proactively seeks out learning opportunities and developmental experiences
    • Plans for personal development
    • Takes initiative to find information needed to gain understanding
  • Unix/Linux Shell Scripting
  • Microsoft SSRS and SAP Crystal Reports Report Writing

Ключевые навыки

MS SQLАнглийский языкДеловая перепискаГрамотная речьРабота в командеИнформационные технологииTechnical SupportTroubleshootingКлиентоориентированностьUnix/LinuxWindows Server

Адрес

Москва, 4-я улица 8 Марта 6А
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Тип занятости

Полная занятость, полный день
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