Application Engineer (Product Support Engineer)

Уровень зарплаты
Требуемый опыт работы
от 70 000 руб.
3–6 лет

Application Engineer (Product Support Engineer)

Do you want to work for an industry leader? Do you enjoy developing and maintaining long-term customer relationships? Modular Mining Systems, Inc., a subsidiary of Komatsu, is the global leader in the design and installation of real-time computer-based mine management systems. Providing high-tech products and cutting edge technology requires specialized and professional people who can make a difference. To match the needs of our rapidly expanding global customer base, we are seeking the following position in our Moscow office.


  • Repair functionality
    • Successfully connect to client site to verify and reproduce the problem. Diagnose root cause of problems. Complete repairs within SLA timeframes. Get system to function properly as quickly as possible
  • Customer Support
    • Provide technical customer support through task assigned processes using code changes, updates, testing and QA methods to ensure product functionality.
    • Provides technical support 24/7 via telephone, email or other for Customers (1 week per month)
  • Software release
    • Provides Modular software release testing and updates as applied to Russian version of release
  • Training to Customers
    • Provides Modular product training to Customers
  • Assist Sales
    • Assists Sales team for technical details of system software and wireless for Modular installations
  • Customizations
    • Provides development, testing, and deployment of customer specific customizations for Modular products.
  • Technical translation
    • Assists with technical translation of documents and presentations for marketing, sales, and training materials
  • Software Support
  • Provides software configuration and programming support for major system installations

Qualifications and Competencies:

  • Must speak English
  • Degree in Computer Science or Electronic Engineering
  • Ability to travel at least 30% both domestically and internationally
  • Transact-SQL Programming
  • Troubleshooting
    • Determines when investigative calls to customer are required to solve issues
    • Asks customers appropriate questions to properly scope the problem
    • Gains an understanding of customers’ needs and how they use the product
    • Invests necessary time to identify root cause
    • Requests assistance from more knowledgeable team members when unable to identify root cause or solution
  • General - Written Communication
    • Communicates effectively, thoroughly, and accurately in writing
    • Writes concise, organized, and easy-to-read reports, letters, memos and emails
    • Prepares accurate and effective formal documents
  • General - Customer Focus
    • Focuses on customer needs – both internal and external
    • Puts the customer first
    • Makes special effort to ensure that customers are satisfied
    • Handles “moments of truth” effectively
    • Eliminates barriers that prevent the delivery of superior customer service • Conducts self in an ethical manner
  • General - Learning Agility
    • Driven to increase knowledge and competency
    • Takes ownership of own professional development
    • Proactively seeks out learning opportunities and developmental experiences
    • Plans for personal development
    • Takes initiative to find information needed to gain understanding
  • Unix/Linux Shell Scripting
  • Microsoft SSRS and SAP Crystal Reports Report Writing

Ключевые навыки

MS SQLАнглийский языкДеловая перепискаГрамотная речьРабота в командеИнформационные технологииTechnical SupportTroubleshootingКлиентоориентированностьUnix/LinuxWindows Server


Москва, 4-я улица 8 Марта 6А
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Полная занятость, полный день
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