CSI Program Manager

Уровень зарплаты
Требуемый опыт работы
з/п не указана
более 6 лет

What does your future look like?

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.

Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility.

Headquartered in Stockholm – Sweden, Ericsson is a publically listed company with more than 115,000 employees. More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what’s next in information, communications and telecommunications (ICT). A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Come and discover what makes YOU + ERICSSON a powerful combination

We welcome the opportunity to meet you!

The CSI Program Manager drives large and complex Professional Services engagements towards one of Ericsson’s customers. The

CSI Program Manager supports the Engagement Manager and the KAM with extensive Telecom and Services knowledge. By taking on

both the CSR and CFR role, the CSI Program Manager will be the overall responsible of the Core 3 team, especially for:

- The overall solution

- The overall cost estimation

- The delivery model (mix of on-shore, near-shore and off-shore resources)

Once the deal is won, the CSI Program Manager will be the head of the delivery, till the complete fulfillment of the contract, ensuring

the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to Customer

satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate


In addition to the pre-sales and delivery activities, there are more tasks assigned to the CSI Program Manager, such as:

· Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily present at customer site,

becoming a sort of Ericsson “agent” at customer premise to increase the customer’s trust on Ericsson as a system


· Able to catch and drive up-sales opportunities

· Coach the team, to interact with them and to support them for their professional growth, and identify and recognize talents.

· Support in asset and organizational set-up and growth; a main contributor to the Professional Service culture growth,

delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.

Responsibilities & Tasks

  • Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activities
  • Drive project/program execution: track project activities , monitor & handle changes, conflicts & escalations
  • Handle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project/program progress arranging meetings & customer events
  • Manage project/program finance: ensure financial system monitoring
  • Contribute into Program governance
  • Develop the business: participate to contract preparation & to pre-sales meetings
  • Develop the PgM discipline: simplify processes, methods & tools with innovative ideas

Position Qualifications

Core Competences:

  • Leadership skills
  • Consultative skills
  • Financial understanding
  • Business understanding
  • Sales & business development skills
  • Customer insight
  • Negotiation & argumentation skills
  • Project management skills
  • Problem solving
  • Presentation & communication skills
  • Entrepreneurial & Commercial Thinking
  • Persuading & Influencing
  • Analyzing
  • Leading & Supervising
  • Relating & Networking
  • Delivering Results & Meeting Customer Expectations
  • Planning & Organizing
  • Technical expertise within BSS/Revenue management field
  • Project Sales
  • Contract management

Professional requirements:

  • PMI/PRINCE certifications
  • ITIL/TOGAF knowledge
  • 3PP suppliers management experience
  • Experience delivering large scale programs (including, but not limited to revenue management)
  • Solution architect background is a plus

Additional Requirements:

Good command of English and Russian

Trust – Innovation - Performance: These are the core values that define Ericsson reputation and guide us in our daily work and in the way we do business.

Ericsson celebrates diversity and inclusion together with flexibility and international mobility.


The position is based in Kiev, Ukraine.

Please submit your application in English as soon as possible - we are working continuously with candidate selection.

Тип занятости

Полная занятость, полный день
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Страна размещения вакансии — Украина.

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