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Uber is looking for an office assistant/junior team member who will be the first face our drivers and partners meet in Uber Moscow!
WHO YOU ARE:
We are looking to strengthen our team of rock stars to provide quality support in our Hub in Moscow. We need people with strong communication skills, who don’t shy away from in-person interactions. You’ll be expected to meet and greet driver-partners, provide friendly guidance and perform the initial step in driver-partner onboarding process. Working with Uber is a great opportunity to work with a topnotch Operations team and deep dive into Uber’s day today operations. This is a parttime/full-time contract role with the potential for an extension to Uber Expert.
WHAT YOU’LL DO:
● Meet and greet Hub visitors Uber drivers and partners
● Perform careful checks of visitors’ accounts in the system and correctly identify next steps
● Manage electronic queue system
● Provide consultation to visitors on Hub operations and frequently asked questions
● Inform management in a timely manner of issues and system outages
● Take part in process improvement initiatives, new projects and experiments
WHAT YOU NEED TO KNOW/HAVE:
● 1 year of experience in a receptionist, assistant or in-person customer support role is a PLUS
● The role is Full-time
● Exceptional attention to detail and ability to carefully follow through procedures
● Ability to create and maintain friendly, welcoming atmosphere at the reception
● Excellent communication skills and ability to build rapport with diverse clients are essential
● Passion for helping and empowering others
● Strong organizational skills to manage daily tasks and routine assignments
● Comfort with technology
● Upper-intermediate knowledge of English
● Self-motivated and a great team player
Полная занятость, полный день
Вы откликаетесь на вакансию в другой стране
Страна размещения вакансии — Россия.
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