Customer Relation Specialist

Уровень зарплаты
Город
Требуемый опыт работы
з/п не указана
Алматы, Драмтеатр имени Ауэзова
1–3 года

DHL Freight Kazakhstan for the realization of large-scale ambitious logistics project is searching for:

Role title: Customer Relation Specialist

Domain: Customer Service

Terms: Temporary contract

Main tasks & key responsibilities:

§ Develops relationship with allocated customers

§ Accepts all orders (from customer or overseas office) and processes them for handover to Operations

§ Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution

§ Provides spot quotations and closes contract

§ Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales

§ Takes and handles customer inquiries, e.g. Track and Trace

§ Takes and registers all customer complaints

§ Drives solution of customer complaints by solving it directly or assigning tasks to other function

§ Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)

§ Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates

§ Escalates issues if required

Qualifications:

§ Experience in logistics not less than 2 years mandatory

§ Good knowledge of customs clearance procedures and customs legislation

§ Good knowledge of forwarding business, domestic distribution and storage will be a plus

§ Good knowledge of CS processes and systems

§ Ability to identify and meet customer needs in a pleasant and friendly manner

§ Excellent communication and interpersonal skills

§ Good telephone and E-mail skills

§ Commercial attitude

§ Good knowledge in English (verbal/written)

Адрес

Алматы, улица Манаса, 32А, м. Драмтеатр имени Ауэзова
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Тип занятости

Проектная/Временная работа, полный день
Вы откликаетесь на вакансию в другой стране

Страна размещения вакансии — Казахстан.

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