Night Auditor (Ночной Администратор Отдела приема гостей)
16/07/2015 the International group ACCORHOTELS - European leader in hospitality industry - opened a new project in Moscow, close to DYNAMO metro station– Hotel ibis Moscow Dynamo.
The new hotel offers 317 rooms, 5 conference halls from 33 to 67 m2-, one restaurant with 180 seats, bar, free wifi and 24/7 service with 15 minutes guest satisfaction guarantee.
Your duties will include:
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carryout all necessary operations when guests arrive and depart (check-in/ check-out)
- Respond to a wide range of guest requests and promote hotel facilities
- Manage invoicing payments and cash operations during the day shift
- Check the “room report” and keep housekeeping informed of any modifications
- Taking accommodation bookings over the phone, via email and the Internet
- Process and input group reservations
- Customer service support via phone and email
What profile are we looking for?
- Language - English advanced
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
- Smile! :)
- Schedule 2/2 only NIGHT
- Stable work in accordance with Russian Labor Code in an international company;
- Young & friendly team;
- "Best employee" nomination and international professional competition "Accor professional challenge";
- Free meals in hotel cafeteria;
- Medical insurance;
- Monthly bonus based on results;
- Opportunities for professional and career growth;
- Loyalty Program for employees «Bienvenue ACCOR», which offers discounts on accommodation in hotels and group services (car-rental service, restaurants, SPA- centers, etc.).