International company is looking for Customer Service Specialist
- Responsible for processing of Distributors' remote orders.
- Provides efficient Order Taking operations
- To process Distributor orders on a timely and accurate basis
- To provide first class customer service by dealing promptly and professionally in all telephone, written and face-to-face communication.
- To provide management with precise statistics according to given parameters when required as well as with individual reports and plans in timely manner.
- To follow the escalation or complaints procedure guidelines for all instances of Distributor contact where a complaint occurs or where you lack either the knowledge or information to resolve a point of contact.
- Higher education
- English - intermediate
- Knowledge of 1С
- Proven experience of handling direct customer contact
- Excelent call handling or retail customer service skills
- Excelent verbal and written communication skills