Consumer Service SpecialistВакансия в архиве

Уровень зарплаты
з/п не указана
Город
Киев
Требуемый опыт работы
3–6 лет

Our Client, one of the world's leading home appliances companies is announcing an opening for Consumer Service Specialist position.

Main Responsibilities:

  • maintaining and developing technical support of field operations on the territory of Ukraine, Georgia, Armenia and Azerbaijan;
  • auditing and qualifying service centers;
  • taking care of qualification of dealer services, their education and technical support, technical data supplying;
  • driving development of service network and their KPI performance (both costs and service level);
  • support continuous improvement of field operations work;
  • technical support for contact centers;
  • dealing with complicated consumer complaints, good knowledge of Ukranian consumer protection law;
  • driving product exchange process;
  • implementation and administration of new claim validation process and tool;
  • driving quality improvement process with the factories.

Main Requirements:

  • university Degree (Technical);
  • 3+ years of experience in experience at the same role of Technical Support Engineer or Customer Service Specialist;
  • experience with management and development of service centers;
  • working knowledge of English;
  • strong leadership, communication, negotiation skills.

The Company offers:

  • challenging work within a leading foreign company;
  • competitive salary, bonuses and good compensation package.

Тип занятости

Полная занятость, полный день
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