Уровень зарплаты
Город
Требуемый опыт работы
з/п не указана
Одесса
1–3 года

Philip Morris Sales & Distribution is looking for a Customer Care Executive

ACCOUNTABILITIES:

  • coordinate LSP (Logistics Services Provider) activities and deployment in the area, ensure that execution is compliant with quality standards
  • participate in selection of 3d party employees - SE (Sales Experts), train and coordinate them
  • conduct regular quality check of SE work, post-assessment feedback
  • streamline routine tasks, take care of IQOS flagship Point-of-Sales (POS)
  • equip SE with necessary working tools
  • follow-up LSP budget and take care of documents flow
  • track and report KPIs to HQ

TARGETED COMPETENCIES:

  • strong communication skills and ability to direct others
  • strong project management skills
  • able to prioritize tasks and understand what resources needed to achieve business results
  • quick learner / adaptive
  • stands the pressure when things have to be done quickly or the task is stretching
  • problem-solver
  • understands what is high-end customer experience, focused on quality of the result
  • strong analytical skills (digs to the route of the cause, doesn't jump in conclusions / actions too soon, connects the dots)
  • able to propose better ways of doing routine things leveraging internal rules / policies

REQUIREMENTS:

  • min 2 years experience in commercial function in retail companies, such as supermarkets, department stores and online retailers (customer-related positions are in favor)
  • experience in coordinating / leading team of executives
  • experience in handling customer complaints and reclamations
  • university degree (in management, marketing, business knowledge is desirable
  • proficient computer skills (esp. MS Excel)
  • English fluency required (at least Upper-Intermediate level)

COMPANY OFFER:

  • strong focus on individual development & structured career management
  • reward & recognition programs that encourage superior achievements
  • dynamic, fast-paced work environment, providing numerous on-the-job learning opportunities

Тип занятости

Полная занятость, полный день
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