Customer/Application Support Engineer (Kyiv)

Уровень зарплаты
Город
Требуемый опыт работы
з/п не указана
Киев
1–3 года

Ciklum is a Danish IT outsourcing company specializing in nearshore software development in Ukraine.

Established in 2002, Ciklum is a leading Danish supplier of technical personnel and teams, software development and agile business consulting to high growth companies globally. Ciklum currently employs more than 2500 specialists in our offices and technical development centers in Ukraine and Belarus.

Ciklum is recognized as CeBIT 2010 Top 20 innovative company delivering services/products for small and medium sized companies, and named the 2010, 2011 and 2012 Top 100 Global Services provider. Most recently Gartner Inc. named Ciklum as a “Cool Vendor” in its ‘Cool Vendors in Application Services, 2013’ report.

We believe in self-driven sharing of knowledge and experience. Having around 100 educational and social activities across all Ciklum locations each month, both for Ciklumers and global IT community, our aim is to create environment and atmosphere that stimulates professional and personal development for everyone involved.

Customer/Application Support Engineer for WorldTicket (Kyiv)

On behalf of WorldTicket, Ciklum is looking for Customer/Application Support Engineer to join Kyiv team on full-time basis.

WorldTicket is a leading fast growing software and service provider of sales, reservation and inventory system for regional and mid-sized international airlines. The WorldTicket headquarter is located in Copenhagen Denmark, with offices for development, Quality Assurance and Customer Service in Kiev, Bangkok and Warsaw.

Responsibilities:

  • Provide direct customer service and support, including customer communication
  • Troubleshooting
  • Change of application customization
  • Coordination of contact to 3rd level support (Call, Task and Service Management)
  • Writing requirements and specifications for change requests
  • Updating user manuals and release notes
  • Testing of new releases before deployment to the customers (Maintenance and release management)

Requirements:

  • At least 2 years of experience in 2nd Level Application Support with DB/SQL
  • Upper-Intermediate English level (spoken and written)
  • High Technical Education
  • Good SQL knowledge
  • Development or backend project experience from a CRS or GDS project
  • Software Implementation or integration Project participation

Desirable:

  • Experience with airline companies
  • Knowledge of PHP, WordPress

Personal qualities:

  • Strong problem-solving skills and ability to be a successful member of the scrum team
  • Team player
  • Communication skills

What’s in it for you?

  • Unique working environment where you communicate and work directly with client
  • Competitive salary, based on skills & experience
  • Variety of knowledge sharing, training and self-development opportunities
  • Friendly team
  • Long-term employment with 20 working-days paid vacation and other social benefits
  • State of the art, cool, centrally located offices with warm atmosphere which creates really good working conditions

About Ciklum:

Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centers in Ukraine, Belarus, Poland and Spain.

As Ciklum's employee, you'll have the unique possibility to communicate directly with the client when working in Extended Teams.

Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the IoT World Hackathon in the USA, are among the cool things Ciklumers have developed.

Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies. We are looking forward to seeing you as a part of our team!

Join Ciklum and «Cross the Borders» together with us!

If you are interested – please send your CV

Тип занятости

Полная занятость, полный день
Вы откликаетесь на вакансию в другой стране

Страна размещения вакансии — Украина.

В резюме не указано, что вы готовы туда переехать.

Все равно откликнутьсяНе откликаться
Отклик направлен работодателю
Сопроводительное письмо к отклику
Написать сопроводительное письмоПисьмо отправлено
Произошла ошибка, попробуйте ещё раз
А у вас есть резюме?
Создайте свое резюме, чтобы работодатели смогли найти вас и пригласить на работу. Это быстро и абсолютно бесплатно!
Создать резюме