Администратор службы приема и размещения отеля "Hilton Garden Inn Krasnodar"

Уровень зарплаты
Город
Требуемый опыт работы
от 30 000 руб.
Краснодар
1–3 года

Prime Objective:

• The employee is responsible for checking–in and checking-out hotel guests in a friendly and caring manner according to the Hilton Garden Inn Hotels procedures and standards. At all time, he/she demonstrates a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.

Main duties:

• Check in and check out guests in a friendly and caring manner, including groups.

• Room assignment according to guests’ special requests.

• Answer all guest requests and questions in a friendly and caring manner, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.

• Coordinate room status updates with the housekeeping department.

• Keep himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.

• Handle message, mail and parcel addressed to our guests and associates.

• Creating daily reports for Management Team.

• Selling and promoting other services of the hotel.

• Making reservations and cancellations if required.

• Maintain the neatness of his/her working area.

Key Competencies:

• Customer service orientation

• Cross cultural sensitivity

• Teamwork / co-operation

• Listening and oral skills

• Enthusiastic and pleasant personality

• Knowledge of cashier operations (preferably)

• Knowledge of hotel business operations (preferably)

Requirement:

• English language – fluent (written and spoken)

• Professional and immaculate appearance at all times.

• Knowledge of any other language is a plus.

• Relevant experience in HoReCa industry is a plus.

• Last year students or graduates (flexibility in the scheduling is required)

Адрес

Краснодар, Красная улица, дом 25/2
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Тип занятости

Полная занятость, полный день
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