Preply is looking for a Customer Support Specialist to join our Kiev office. We appreciate our users and strive to help them as soon, professional and awesome as it is possible. If you feel the same way and people call you a "customer care geek" - let's go further!
Being our Customer Support Specialist means:
- Supporting users within a multi-cultured environment;
- Minimizing number of tickets through a comprehensive FAQ and Knowledge Base;
- Enhancing customer experience by using best service practices.
This job might be for you if you have:
- University Degree
- Advanced writing and verbal communication skills in Polish and English;
- First experience in a customer support role/ related experience;
- Problem analysis and solving skills.
And you are:
- Communicative and open-minded;
- Self-motivated, fast-learner, data-driven.
We want to offer you:
- Good compensation package;
- Highly professional, dynamic and international team;
- Free language classes;
- Comfortable working environment in the center of Kiev;
- Great culture and nice people around.