Support specialistВакансия в архиве

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Уровень зарплаты
Город
Требуемый опыт работы
от 1 400 USD
Санкт-Петербург
1–3 года

OnTarget Labs, a leading outsourcing company in Russia, is looking for a support specialist to join the company on a full-time position.

We offer interesting projects for U.S. customers, work in a young friendly team and opportunities for professional growth for employees targeted on success.

Responsibilities:

  • Provide support to customer inquiries via e-mail, phone and web site.
  • Become an expert at installation, licensing, and usage of customer products.
  • Provide detailed documentation of Support incidents in the customer relationship management (CRM) system. Update Case status until issue is resolved.
  • Provide detailed documentation of software bugs and requested enhancements submitted from customers.
  • Escalate issues or problems to management personnel when warranted.
  • Help maintain a solutions repository for each supported product.
  • USA working hours

Education, Experience, Training, and Knowledge:

  • Bachelor of Science or Master of Science degree
  • Previous customer support experience is required.
  • Familiar with installation and maintenance of software packages on Microsoft Windows and Unix(Linux) platforms.

Skills & Abilities:

  • Excellent verbal and written communication skills in English.
  • Excellent problem-solving skills.
  • Well-developed writing skills.
  • Good organizational skills.

We offer:

  • Competitive salary (to be defined upon the interview results)
  • Compliance with the Labor Code
  • Medical insurance (after successful completion of the trial period)

Тип занятости

Полная занятость, сменный график
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Вакансия в архиве