Customer Assistance Engineer (IntelliJ IDEA)

от 130 000 руб. на руки

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Founded in 2000, JetBrains s.r.o. is a world-leading vendor of professional software development tools. At JetBrains, we have a passion for making people more productive through smart software solutions that help them focus more on what they really want to accomplish, and less on mundane, repetitive “computer-busy work.”We are looking for passionate, creative and open-minded people to join our development team.

Responsibilities:

  • Provide technical support for IntelliJ IDEA.
  • Communication with JetBrains customers over e-mail, twitter, forums, StackOverflow, GTalk, yada-yada.
  • Reproduce and resolve customer, partner, and reseller issues with JetBrains products.
  • Provide remote assistance to customers using Remote Desktop or alike.
  • Close work with development team over found issues.

Requirements:

  • Excellent written English.
  • Knowledge of Java, Java EE.
  • Experience using bug-tracking systems.
  • Good communication skills.

Preferable:

  • Knowledge of IntelliJ IDEA.
  • Experience in a similar or QA position.

We offer:

  • Fascinating work in a friendly team.
  • Developing products for software developers much like ourselves.
  • Employment package (compulsory health insurance, 5 weeks paid vacation).
  • High salary: determined individually, but definitely above industry average.
  • Full salary during sick leave.
  • Voluntary health insurance including dental insurance and voluntary health insurance for your children.
  • Bonuses tied to product releases.
  • Flexible working schedule.
  • Spacious, comfortable office (open 24/7) with hot shower and other amenities.
  • Hot meals, coffee, tea, sandwiches, juices and soft drinks free of charge.
  • Office library with specialized work-related books and magazines.
  • Comfortable, ergonomic workplaces.
  • Training including on-the-job English language courses.
  • Opportunity to travel to professional conferences in Europe and the US.
  • Help in relocating from another region.

Адрес

Новокрестовская, Беговая, Санкт-Петербург, Приморский проспект, 68
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Вакансия опубликована 9 сентября 2019 в Санкт-Петербурге

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