Customer Assistance Engineer (IntelliJ IDEA)
от 130 000 руб. на руки
Founded in 2000, JetBrains s.r.o. is a world-leading vendor of professional software development tools. At JetBrains, we have a passion for making people more productive through smart software solutions that help them focus more on what they really want to accomplish, and less on mundane, repetitive “computer-busy work.”We are looking for passionate, creative and open-minded people to join our development team.
- Provide technical support for IntelliJ IDEA.
- Communication with JetBrains customers over e-mail, twitter, forums, StackOverflow, GTalk, yada-yada.
- Reproduce and resolve customer, partner, and reseller issues with JetBrains products.
- Provide remote assistance to customers using Remote Desktop or alike.
- Close work with development team over found issues.
- Excellent written English.
- Knowledge of Java, Java EE.
- Experience using bug-tracking systems.
- Good communication skills.
- Knowledge of IntelliJ IDEA.
- Experience in a similar or QA position.
- Fascinating work in a friendly team.
- Developing products for software developers much like ourselves.
- Employment package (compulsory health insurance, 5 weeks paid vacation).
- High salary: determined individually, but definitely above industry average.
- Full salary during sick leave.
- Voluntary health insurance including dental insurance and voluntary health insurance for your children.
- Bonuses tied to product releases.
- Flexible working schedule.
- Spacious, comfortable office (open 24/7) with hot shower and other amenities.
- Hot meals, coffee, tea, sandwiches, juices and soft drinks free of charge.
- Office library with specialized work-related books and magazines.
- Comfortable, ergonomic workplaces.
- Training including on-the-job English language courses.
- Opportunity to travel to professional conferences in Europe and the US.
- Help in relocating from another region.