L3 Product Support Engineer

от 7 500 до 8 250 USD до вычета налогов

Вакансия в архиве

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Требуемый опыт работы: более 6 лет

Полная занятость, удаленная работа

We're running an Online Hiring Event every Saturday to hire L3 Product Support Engineers ($100K/yr) - $8250/month - REMOTE WORK

Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.

This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.

From solving the most complex technical issues to contributing to the knowledge base, Crossover’s L3 Product Support Engineers are instrumental to customer support’s success. They are experts coupling their technical acumen with their superb communication skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These

future leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the support and the overall experience for our customers.

Candidate Requirements:

  • Bachelor degree in Computer Science

  • Pristine spoken and written English

  • 5+ years providing technical support and software engineering

  • Advanced technical acumen in modern software languages

  • Be able to break down complex information for those not well versed in technical terms and

  • processes

  • Expert in the following:

    • Windows or Unix/Linux Server

    • Network and Webservers

    • Database MS SQL / MySQL / Oracle / PostgreSQL

    • Sharepoint

    • Active Directory

    • Java / JavaScript / CSS / HTML

    • AWS

    • Docker

    • Python

  • Previous experience working remotely

  • Extensive experience writing playbooks for L1/L2 support teams

System Pre-requisites

These are the recommended and minimum system requirements for participating in the online hiring event.

- Any IDE


To be considered for this position you are required to take part in a mandatory training series and tests included in our 4-week Bootcamp program.

After grading your tests, you will be eligible to take the Bootcamp which is usually held within a week of obtaining your test results. You will be paid the full-time rate for 40 hours per week for four weeks.

Once the Bootcamp tests are complete, we will be able to evaluate you for the position correctly. Bootcamp is a very tough training program, and only an average of 50% of attendees can finish it. Taking the Bootcamp doesn’t guarantee that you will be hired, but it is a requirement as part of the hiring process.

Join our community of remote professionals!

We have over 4,000 Crossover team members and are growing our network around the world.

Ключевые навыки

JavaJavaScriptC#C++Git.NET FrameworkSQLHTMLCSSJava SEMS SQL ServerOracle Pl/SQLHTML5jQuerySpring FrameworkMS SQLCSS3BootstrapPython

Вакансия опубликована 14 октября 2018 в Москве

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