Technical Support Engineer

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Saint-Petersburg branch of Swedish company Itiviti AB is looking for a Technical Support Engineer/ Trading Software Analyst to join our Customer Services team. 

Job description:

  • Significant part of the work is Tbricks by Itiviti trading systems maintenance, installation, configuration and troubleshooting/investigation, which includes:
    • discussing and planning required system setup (e.g. required hardware, network topology, Tbricks by Itiviti system components layer)
    • cases analysis and prioritization
    • collecting of all required information to solve the problem/speed up issue resolving and investigation
  • Customer training and education on all aspects of the trading system (including trading system administration and business logic)
  • Certification of newly developed market connections (native market protocols, FIX protocols), which involves:
    • communication with exchanges
    • configuration of test environments
    • certification tests and troubleshooting together with engineering department
  • Tbricks by Itiviti system apps development, automation of manual processes:
    • bash/perl scripting
    • C++ development (experience is a plus for development of accessory applications or monitoring/support plugins but not a part of everyday work)

General overview:

  • This vacancy implies you will spend quite a lot of time in communication to different people involved (clients, exchanges, colleagues all over the regions).
  • You will have to thoroughly plan your activities and time and take responsibility for the projects you deal with.
  • You will travel to clients on site for regular meetings and working on the priority projects
  • The job implies that you should have a technical background, but the amount of bare technical work (Linux configuration, network problems troubleshooting, etc.) varies.
  • The job could give you a deep insight of how different areas of modern trading business logic work
    • equities, derivatives, commodities and FX markets
    • which business strategies do market participants use
    • how do companies do market making providing liquidity
  • This vacancy is a perfect opportunity to:
    • get familiar with financial world and algorithmic/high frequency trading on exchanges
    • develop/improve your task and time management skills
    • enrich your English skills
    • improve your communication skills
    • improve your analytical skills
    • join the team of strong professionals in real-time system development


  • Higher technical education
  • Excellent written and spoken English
  • Technical background:
  • Unix skills:
    • basic Unix Shell commands and concepts
    • Linux command line utilities
    • networking:
      • network types and topologies
      • network hardware types knowledge (switches, routers, firewalls, etc.)
      • general knowledge of TCP/IP as a major network protocol (layers, subnetting, etc.)
      • general knowledge about multicast traffic
      • basic network troubleshooting skills and utilities (ping, traceroute, etc.)
  • Unix shell scripting (bash, perl, etc.) would be a plus
  • knowledge of FIX and any other exchange protocols is a plus
  • Attlassian JIRA experience is a plus
  • Good communication skills and willingness to talk to people a lot
  • Knowledge of any programming language (C/C++, C#, etc.) is a plus

What we offer:

  • Experience in highly innovative product development
  • Dynamic and challenging environment
  • Medical insurance
  • Office in historical centre of Saint-Petersburg
  • Warm and friendly atmosphere

Ключевые навыки

UnixLinuxTCP/IPUnix Shell ScriptsАдминистрирование серверов Linux


Адмиралтейская, Санкт-Петербург, Якубовича, 24
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Вакансия опубликована 4 апреля 2019 в Санкт-Петербурге

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