ERP Support Engineer (Level 1)
з/п не указана
Acumatica is a leading provider of cloud business management software. Acumatica delivers a suite of fully integrated business management applications, such as Financials, Distribution, CRM, and Project Accounting, on a robust and flexible platform.
- Provide high level of tech support and troubleshoot issues pertaining to Acumatica ERP system.
- Communicate effectively with individuals/partners to ensure high quality and timely resolution of customer requests.
- Communicating with clients and Acumatica partners through chat, email and phone.
- Contribute ideas to resolve problems to better serve the customer and partners.
- Participate in activities designed to improve customer satisfaction and business performance.
- Solve problems that may be unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Create knowledge base articles for Acumatica self-service portal.
- Excellent client management and/or communication skills.
- Proficient in English.
- A good understanding of at least one of the below areas: Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Distribution (Opportunity, Proposal, Sales Orders, Forecasting), Inventory Management (Purchasing and Fulfillment) and/or CRM.
- Detail oriented and excellent multi-tasking skills.
- Exceptional interpersonal and organizational skills.
- Must work well in a team environment and present a professional demeanor.
- Must be flexible, reliable, trustworthy, and absolutely confidential with all matters.
- Intermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook).
Nice to have:
- At least 1y previous experience with ERP system solutions such as Dynamics AX, Dynamics NAV, SAP, Oracle EBS, JD Edwards, Sage, Siebel or other is a huge advantage.
- Technical Support Experience is preferred.
- Knowledge of customer service principles and practices are a plus.
- Basic SQL knowledge is a plus.
Система обучения и развития, корпоративный английский
Интересные проекты, передовые технологии
Командировки в Европу, Америку и т.д.
Комфортный график работы
ДМС со стоматологией
Белая заработная плата
Настольный теннис, волейбол и футбол
Кофе, чай, фрукты и печеньки
Современный офис, м. Савеловская