Customer Support Specialist
от 69 000 руб. до вычета НДФЛ
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Moscow office of CBS Interactive looking for a new employee on the position Customer Support Specialist
CNET Content Solutions (CCS), the leading e-commerce content and solutions provider with global reach, a division of CBS Interactive, is looking for a Customer Support Specialist to support our customers.
CNET Content Solutions is first and foremost a content provider. We aggregate and distribute product content that enables our customers to effectively sell IT, Software, Consumer Electronics, as well as White Goods and Office Supplies. Most product specifications that can be seen on major reseller websites originate from CCS.
We also deliver online marketing services that support vendor branding directly on reseller’s pages.
We are supporting customers across all Europe and are looking for a young dynamic profile.
Our Customer Support Specialist is responsible for supporting customers subscribed to our solutions by answering their regular questions and requests.
- Support our customers subscribed to our standard products & solutions
- Prioritise customer claims according to predefined rules
- Escalate complex requests to manager and account owners
- Participate in reporting new customer requests, improvements of service to appropriate internal department
- Proactively identify and report problems to corresponding internal departments
- Identify sales opportunities, and transfer them to the sales manager
- Very good general understanding of Internet Technologies
- Excellent PC skills, Office Suite and/or Google Office Suite
- Good knowledge of Excel (pivots, conditionals, filters...)
- Excellent English spoken and written skills
- Team player, able to participate and bring ideas to the team
- Positive and flexible attitude with strong initiative and self-motivation
- Detail oriented and excellent Follow-Up skills
- Strong analytical and problem-solving skills
- This role requires the analysis and communication skills necessary in providing the high level of service expected by us and our customers.
- Competitive salary;
- Free lunch;
- Medical and Life insurance after the trial period;
- Paid sport activities after the trial period;
- Business traveling to Europe.
For applying on this vacancy please send us your CV in English.