Менеджер бизнес-приложений (Application Manager)

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Компания Леруа Мерлен специализируется на продаже товаров для ремонта, строительства и обустройства дома.

Присоединяйся к команде профессионалов с мировым именем!

Responsibility :

  • To support of new and existing applications;
  • To facilitate communications between teams of users, service’s run teams and developers team (both internal and external);
  • To write clear instructions for users, keep them up to date;
  • To control operational phase of application (across all locations): incident and problem management, change management if necessary; ensuring the quality aspects (e.g., performance, availability, stability, security) of the services; plans and requests provision of resources if needed (software, hardware, environments, workforce);
  • To monitor compliance with the requirements of the service level (SLA)), to animate KPIs;
  • To manage service requests;
  • To ensure the maintenance and provision of regular reports on the quality of services, writing reports if needed;
  • To take part in projects, user acceptance tests, systems acceptance for further support.
Requirements :
  • System maintenance experience required: 1–3 years;
  • Technical education;
  • Good analytical skills, good communication skills, attention to details;
  • Knowledge of best practices in application services: understanding the working constraints;
  • Experience of Enterprise Application Software, Knowledge of STIBO systems and solutions as good advantage (STEP);
  • English – upper intermediate (speech and writing), French as an advantage (position involves a lot of communication with colleagues from France and other countries);
  • SQL-experience;
  • ITSM-systems experience;
  • ITIL knowledge;
  • Readiness for rare trips abroad.
Conditions:
  • Creating IT-future of Leroy Merlin Russia;
  • Competitive salary + bonuses;
  • Comfortable office near metro station Shabolovskaya, later metro station Zil;
  • Trainings, professional growth;
  • Friendly team;
  • Social package.

Вакансия опубликована 10 октября 2019 в Москве

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