Social Media Customer Support Manager (USA)

от 800 до 900 USD на руки

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, удаленная работа

Hello! We are looking for a very sociable, attentive to customers, friendly and problem solving Social Media Customer Support Manager.

We offer a remote full-time employment.

The headquarters is in the USA.

The company provides a popular service for thousands of customers in USA.

What you will do:

• Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, Twitter, and other social channels.

• Deliver timely and accurate responses to customer questions and requests.

• Turning potential negative customer situations into positive experiences.

• Display a professional, positive, and enthusiastic demeanor to customers.

• Escalate unresolved queries to the next level of support or to the developers.

• Provide exceptional customer experience as measured through customer surveys.

• Moderate, implement, communicate and enforce policies within the community.

Requirements:

- Advanced English fluency.

- Exceptional verbal and written communication skills.

- Excellent communication and presentation skills.

- Experience in working with social media platforms (FB, Instagram, Twitter)

- Self motivated, smart, enthusiastic, positive attitude,

- Highly organized, you can manage and prioritize several tasks.

Please feel free to send us your CV!

Ключевые навыки

Английский языкCustomer SupportSocial media

Вакансия опубликована 12 августа 2019 в Москве

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