Social Media Customer Support Manager (USA)
от 800 до 900 USD на руки
Вакансия в архиве
Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию
Hello! We are looking for a very sociable, attentive to customers, friendly and problem solving Social Media Customer Support Manager.
We offer a remote full-time employment.
The headquarters is in the USA.
The company provides a popular service for thousands of customers in USA.
What you will do:
• Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, Instagram, Twitter, and other social channels.
• Deliver timely and accurate responses to customer questions and requests.
• Turning potential negative customer situations into positive experiences.
• Display a professional, positive, and enthusiastic demeanor to customers.
• Escalate unresolved queries to the next level of support or to the developers.
• Provide exceptional customer experience as measured through customer surveys.
• Moderate, implement, communicate and enforce policies within the community.
- Advanced English fluency.
- Exceptional verbal and written communication skills.
- Excellent communication and presentation skills.
- Experience in working with social media platforms (FB, Instagram, Twitter)
- Self motivated, smart, enthusiastic, positive attitude,
- Highly organized, you can manage and prioritize several tasks.
Please feel free to send us your CV!