Customer Support Specialist

от 69 000 руб. до вычета налогов

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: не требуется

Полная занятость, полный день

Наши продукты:

DataSource™

ContentCast™

Guided Selling Tools

Premium Content

PartnerAccess™

ChannelOnline™

Moscow office of CBS Interactive looking for a new employee on the position Customer Support Specialist

CNET Content Solutions (CCS), the leading e-commerce content and solutions provider with global reach, a division of CBS Interactive, is looking for a Customer Support Specialist to support our customers.

CNET Content Solutions is first and foremost a content provider. We aggregate and distribute product content that enables our customers to effectively sell IT, Software, Consumer Electronics, as well as White Goods and Office Supplies. Most product specifications that can be seen on major reseller websites originate from CCS.

We also deliver online marketing services that support vendor branding directly on reseller’s pages.

We are supporting customers across all Europe and are looking for a young dynamic profile.

Our Customer Support Specialist is responsible for supporting customers subscribed to our solutions by answering their regular questions and requests.

Main Responsibilities:

  • Support our customers subscribed to our standard products & solutions
  • Prioritise customer claims according to predefined rules
  • Escalate complex requests to manager and account owners
  • Participate in reporting new customer requests, improvements of service to appropriate internal department
  • Proactively identify and report problems to corresponding internal departments
  • Identify sales opportunities, and transfer them to the sales manager

Requirements:

  • Very good general understanding of Internet Technologies
  • HTML/JavaScript/JQuery basic knowledge is a plus
  • Good knowledge of Excel (pivots, conditionals, filters...)
  • Excellent English spoken and written skills
  • Any additional EU language will be a plus (DE, FR, ES, Nordic languages)
  • Team player, able to participate and bring ideas to the team
  • Positive and flexible attitude with strong initiative and self-motivation
  • Detail oriented and excellent Follow-Up skills
  • Strong analytical and problem-solving skills

Compensation package:

  • Competitive salary;
  • Free lunch;
  • Medical and Life insurance after the trial period;
  • Paid sport activities after the trial period;
  • Trainings;

For applying on this vacancy please send us your CV in English.

Мы
предлагаем

Высокая заработная плата и ежегодная индексация
Современный офис в пяти минутах от метро
Работа совместно с коллегами из США
ДМС, страхование жизни, стоматология
Курсы английского языка
Фитнес
Бесплатные
обеды
Обучение в России и за рубежом

Адрес

Павелецкая, Москва, Летниковская улица, 5
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Вакансия опубликована 21 августа 2019 в Москве

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