Customer Service Specialist

з/п не указана

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

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Требуемый опыт работы: 1–3 года

Полная занятость, полный день

Kimberly-Clark® makes the essentials for a better life – with great brands like Huggies® Kleenex® and Kotex®. While growing our $18+ billion global business, we also help build your career through engaging experiences and endless opportunities. If innovative thinking and a passion to win inspire you, come unleash your power at Kimberly-Clark.

Main Purpose of Job:

To provide one point of contact for our customers and sales team on all order management related issues – order placement, transportation, damages, invoices queries to provide best-in-class customer service though excellent execution and strong customer focus.

Main Responsibilities

  • Order management according to company procedures
  • Delivery documents accuracy control
  • Coordinate delivery to client and manage any problems solving in process (damages, shortages, late deliveries)
  • Claims management
  • Product substitutions and material determination tracking
  • Communication to logistics team on upcoming customer activities
  • Provide any data to customers and internal teams regarding service level.
  • Track and analyze CSL of orders shipped to customers. Initiate and manage customer collaboration activities to increase CSL.
  • Initiate, own and manage operational excellence projects
  • Specific reports preparation and analysis

Key Competencies / Skills

  • Customer care skills
  • High level of communication skills and stress resistance
  • SAP knowledge and experience (OTC, FTS, FI)
  • MS Excel experience (formulas, dashboards, pivots)
  • Knowledge of delivery related documentation specifics and legal requirements
  • EDI process knowledge (as a plus)

Required Qualifications / Experience

  • High School degree (Bachelor or Master)
  • 1+ year experience in Customer Care or Logistics
  • English – upper intermediate (oral and written communication)

*   - Unleash your power - Раскройте Ваш потенциал;

** - Great Place to Work®, World's Best Multinational Workplaces - Рейтинг лучших работодателей среди международных компаний, ежегодно составляемый Институтом Great Place to Work® (США) на основе результатов крупнейшего ежегодного международного исследования условий труда.

Вакансия опубликована 14 января 2020 в Москве

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