CRM Support Analyst (SalesForce)

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, полный день

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


  • Collects and register information about issues
  • Communicates with Field Users and provides the status of issue resolution
  • Consults the users of correct and better application usage
  • Performs troubleshooting of client solution issue and provide resolution
  • Performs Business Administration and Data Maintenance activities following established processes
  • Provides support on Champion incidents, or escalated incidents from Field Users and on Service Requests using the ticketing tool and Request Fulfilment processes
  • Coordinates the routing and handling of Requests for Change to the next level of support with the help of the Client Service Partner
  • Escalate issues relating to product support or product operations to the next defined level
  • Additional activities include performing backups, console operations, i.e. monitoring the status of specific systems, job queues and running scheduled housekeeping jobs, such as database maintenance, file clean-up
  • Finds and delivers the most effective solution
  • Provides workarounds till issue not resolved

Qualifications, Skills & Experience required:

  • Higher degree in IT or related discipline
  • 1+ years’ service analyst experience (commercial applications / CRM)
  • SFDC certification
  • ITIL certification
  • Salesforce Marketing Cloud certification as a plus
  • Experience investigating incidents and identifying and implementing solutions
  • Fluency in English, written and verbal (ability to work with European clients)
  • Clear client-friendly communication skills

AWARDS – IQVIA is an exciting place to be right now:

  • IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100® List which recognizes the world’s best service providers across a range of industries.
  • Recognised by ScripAwards18 as Best Contract Research Organisation
  • Elected as one of the 2019 FORTUNE "World's Most Admired Companies®". IQVIA received the distinction in FORTUNE’s Healthcare: Pharmacy and Other Services category with high marks in quality of management, effectiveness in conducting business globally, wise use of corporate assets, and value as a long-term investment.

Why to join IQVIA

With IQVIA, you’ll have access to one of the world’s highest-regarded service organizations in the Life Science Sector, providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects for Pharma Companies, Biotech & Medical Device Companies.

Our connections to the whole Health Care Ecosystem can lead you to innovative research pursuits you’ll be proud to help advance.

Ключевые навыки

Английский — B2 — Средне-продвинутый
Leadership Skills
MS PowerPoint
Information Technology
Customer Service


Марьина Роща, Савеловская, Москва, улица Двинцев, 12к1Б
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Вакансия опубликована 30 ноября 2020 в Москве

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