Support Manager

з/п не указана

Требуемый опыт работы: 1–3 года

Полная занятость, гибкий график

Legionfarm lets casual gamers pay to play with the top 0.1% of pro-players in online games, helps customers have more fun playing, learn to be a better gamer, and conquer difficult parts of video games.

Funded by Y Combinator, Twitch co-founder and dozens of VCs and Angels.

The Legionfarm platform is used by gamers from 50+ countries around the world. We are a USA-based company, headquartered in San Francisco, with an operating team in Moscow, Academgorodok and Singapore, employing 85+ people in total.

Legionfarm is looking for a support manager! If you are a stream lover and always up to a new dose of Call of Duty, you’re definitely at the right place!

We offer you a dreamwork:
— You collaborate with the best PRO players and learn from them
— The work is completely distant
— You receive regular payment
— You have a career growth

Our requirements:
— Games Knowledge
— English level - Advanced
— Good Internet connection
— Self-discipline and patience

What you will be doing:
— Management and supervision of PRO players
— Maintaining a positive, empathetic and professional attitude toward customers at all times
— Responding promptly to customer inquiries
— Acknowledging and resolving customer complaints promptly
— Comprehensive knowledge of the product and its’ functionality
— Identify customer needs and help customers use specific features
— Analyze and report product malfunctions (for example, by testing different scenario or impersonating users)
— Update our internal databases with information about technical issues and useful discussions with customers
— Share feature requests and effective workarounds with team members
— Inform customers about new features and functionalities
— Collaborating with internal teams to address complex issues, bug reporting, and product improvements
— Gather customer feedback and share with our Product, Sales and Marketing teams
— Be part of an on-call task force on a rotation basis and be ready to attend to any critical issues
— Providing feedbacks based on the problem zones from the streams

Ключевые навыки

Английский — C2 — В совершенстве
Дистанционное обучение
Английский язык
Warzone player

Вакансия опубликована 28 октября 2020 в Москве

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