Customer Development Specialist (E-Commerce)

As Customer Development Executive, E-Commerce, you’ll support short-term and long-term E-Commerce capability development across local J&J organization with close collaboration with Key Accounts team, Trade Marketing team, digital and brand marketing teams within J&J Consumer Health.

Key focus areas:

• Plan and execute E-Commerce B2B customer strategies and achieving business objectives
• Develop joint business between J&J and E-Commerce B2B accounts in Russia (Yandex.lavka, Samokat, Sbermarket, iGoods, etc.)
• Customer scope may include customers like Ozon, Pokupki.market.yandex, Goods depending on candidate experience

Responsibilities:

• Build productive relationships and manage day-to-day several Russia E-Commerce players
• Conclusion of contracts with key online accounts
• Sustain promo activities in line with the National Marketing Activities Calendar
• Hold accountability for E-commerce customer turnover
• Execute Joint Business plans, develop and support partnership with E-commerce customers
• Monitor competitors' activities in the E-commerce channel
• Marketing analytics: making sure the performance is tracked
• Control J&J products visibility on partners’ websites
• Actively searches for best practices and ideas for re-applying in the e-commerce customers
• Work closely with peers and local digital & eCommerce team to identify best practices and processes to manage the digital shelf

Requirements:

• University degree
• 3+ years of experience in E-commerce/ Sales / Key Accounts Management / Category Management with responsibility for customer relationships, assortment, promo selling in pharmaceutical industry
• Excellent presentation and communications skills, both written and verbal
• Leadership skills, flexible team player
• Proactive, positive and innovative mind
• Superior analytical skills and experience applying data to make decisions
• Previous experience with e-retailers is required
• FMCG/Pharm/Internet companies background will be an advantage
• Passion about E-Commerce, curiosity on new and innovative ways to work with customers
• Willingness and capabilities to grow in an international business environment
• Upper-intermediate English

We offer:

The company is offering a very competitive compensation & benefit program:

• Life insurance
• Medical insurance for employee and child (children)
• Meal allowance
• Mobile phone
• Corporate car
• Fitness program
• Bonus based on performance result