Job Description

  • Provide technical support for corporate products and services escalated from 1st line documenting all interactions, status updates and resolutions in the existing case management tools within established service level targets
  • Escalate requests to R&D and keep track of returning R&D request items, provide timely updates to 1st line of support according to the established agreements
  • Analyze diagnostic data, provide solutions/workarounds based on the own expertise. Develop and test workarounds and special solutions using available open source code and test special solutions provided by the R&D.
  • Organize and conduct remote sessions
  • Provide support for diagnostic utilities and feedback to the responsible development team
  • Update internal and external knowledge bases with latest information relevant to incident management
  • Improve hard and soft skills using available education resources and assigned trainings
  • Create and maintain problem reproduction environment

Requirements

Hard:

  • OS Linux administration and support.
  • Knowledge of TCP/IP networks, OSI model.
  • Platform specific troubleshooting knowledge (skills and utilities)
  • Experience with virtualization environments (VMware Workstations, vSphere, ESX(i))
  • Preferable: DBMS
  • Preferable: KL Products
  • Preferable: Scripting languages (bash, powershell, python, etc)

Soft:

  • Higher education or equivalent amount of expertise
  • Minimum 2 years of experience in IT industry (admin, telecom, devops, support)
  • English Upper Intermediate
  • Highly analytical with extreme attention to details and the ability to derive facts quickly, methodically, and accurately
  • Good communication skills with ability to use it effectively and persuasively, and be able to respond professionally to customers queries
  • Detailed, organized and results oriented, with a strong level of attention to detail
  • Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability

Мы предлагаем:

Интересную работу

Команда лучших экспертов

Масштабные задачи

Самые современные технологии

Расширение технического кругозора

Социальный пакет

ДМС и страхование жизни (включая детей) с первого дня

100% оплата больничного

Бесплатное обучение: митапы, конференции, сертификации, 7 иностранных языков

Ежемесячный бонус на обеды

Оплата мобильной связи

Комфортные условия

2 спортзала и сауны прямо в офисе

Свой ресторан и бар

Врач и массаж в офисе

Программа релокации для кандидатов из регионов

Technical Support Engineer
В архиве с 20 мая 2021

з/п не указана

Вакансия в архиве

Работодатель, вероятно, уже нашел нужного кандидата и больше не принимает отклики на эту вакансию

Показать описание вакансии

Похожие вакансии